Business Support Lead III - GBS IND

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

• Build strategic and operational insights to ensure consistent delivery and improvement.
• Work closely with Opex team to driver and deliver on process excellence and transformation, including digital enablement across the GDL span to deliver on agreed efficiency targets/ reducing cost.
• Represent the function in multiple governance forums and GBS horizontal initiatives.
• Working with operations teams to strengthen the control environment and improve control processes.
• Managing budgets, FTE forecasting and billing.
• Ensuring the governance routines are adhered by the Ops team and are met in the required timelines.
• Analyzing the data and share the required report with the Ops team.
• Developing strategies for business requirements and executing the same.
• Representing the business deliverables to the senior leadership

• Automation Strategy & Execution: Design, develop, and implement end-to-end automation solutions for data acquisition, transformation, and reporting, significantly reducing manual effort and processing time.
• Change management: Drive integration, synergies and best practices as one GMO, NTCR, CFO organization.
• Horizontal Initiatives: Driver cross-functional collaboration and strategic alignment across various team to deliver on functional and enterprise-wide outcomes
• Process Improvement: Proactively identify bottlenecks and inefficiencies in current operational and reporting processes and recommend and implement automated solutions
• Budgeting & Analysis: GMO, NTCR, CFO budgets, forecasts, travel expense, expense management, MIS, dashboards, periodic tracking of variance and course corrections etc., R&R budget allocation, utilization etc..
• Migrations and new transitions: Work closely with transition and operations team around approval, workforce distribution, risk mitigation, Adhoc business requirements etc.
• Governance: Establish and run multi-tired governance meetings to ensure accountability, timely delivery , and strategic oversight across varied stakeholders and SLT.
• Stakeholder Communication: Present complex technical findings and data insights clearly and concisely to non-technical audiences using exceptional presentation skills

• Demonstrate analytical skills -to critically evaluate the information gathered from multiple sources, reconcile variances and present complex data in a coherent manner
• Be competent with MS Office products: Word, Excel, PPT, Alteryx, Tableau, Power BI
• Executive pitch creation
• Good Presentation skills, able to summarize messages
• Strong analytical reasoning & Data interpretation
• Have strong organization skills -ability to switch between tasks and to prioritize work effectively
• Have strong communications skills -both verbal and written as incumbent will be required to communicate with various levels of employees
• Have an aptitude to learn quickly under pressure and be self-motivated
• Ability to cope with delivery within very tight deadlines under high pressure

• Should be self-driven, have the ability to handle pressure and deliver under stringent timelines. Should have high energy levels and confidence.
• Self-starter and team player with a strong work ethic willing to work in a challenging environment
• Translates strategies into plans that can be effectively executed
• Anticipates risks and obstacles and devises plans to manage them
• Pursues aggressive goals and continuously raises performance expectations to achieve excellence
• Promotes continuous learning and development
• Makes tough decisions when they are needed and acts quickly in getting things done
• Organizes and runs effective meetings and workshops
• Communicates clearly and concisely, verbally and in writing, at all levels within the organization