Technical Account Specialist
Yesterday• Flexible / Remote
CO Salary Range: USD 83,600.00 - 144,320.00 per year
Job Requisition ID #
25WD91015
Position Overview
Autodesk Water Customer Success is looking for highly motivated trusted advisors to help our customers optimize their product investment and achieve measurable business outcomes. If you have a proven customer-focused approach to building strong relationships, you might be just who we need to help develop and drive our Customer Success Plans. We are looking for a professional with primarily drainage design plus storm/sewer/flood (SSF) modeling experience, supporting a broad range of technologies in small- and large-scale enterprise environments.
This person will work closely with major accounts across AMER. You will join the Emerging Business Customer Success (EBCS) organization - a team that values professional development and rewards high performance. EBCS is responsible for maximizing the success of and return on investment for our strategic customers. We do this by delivering proactive support and professional, customized product content and services that help our customers achieve their business goals while maximizing the use and adoption of Autodesk solutions.
Responsibilities
- Innovating, developing, and delivering packaged service offerings to increase customer success and new product adoption
- Develop and Deliver Expert Coaching to Autodesk Water customers
- Establish and maintain working relationships with customers as a technical trusted advisor, activities including customer interactions, regular internal account team planning meetings and executing activities in customer success plans
- Demonstrating thought leadership and product expertise to help customers achieve goals identified in Customer Success Plans
- Technical assistance and recommendations for customers based on data analytics
- Taking a problem management approach, find opportunities for improvement initiatives
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Minimum Qualifications
Technical:
- Bachelor's degree in Civil Engineering or related
- 8+ years of experience in Drainage Design plus Storm/Sewer/Flood Analysis experience
- Expert knowledge of InfoDrainage or StormCAD
- Advanced knowledge of Civil 3D and SSA
- Additional knowledge of InfoWorks ICM
- An acumen for identifying opportunities that will make a big impact on customer adoption
- Able to manage several projects at a time, setting the right priorities
- Proven ability to be flexible and learn quickly in a fast-paced environment
- Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience
- Enthusiasm and passion for technology and innovation
- Strong troubleshooting and analytical skills
Soft Skills:
- Demonstrated ability to build and maintain strong relationships at all levels
- Must be flexible, decisive, self-motivated and proactive
- Comfortable with ambiguity and working through change while driving results
- Excellent team player, enjoys supporting and interacting with other members of a global, shared responsibility team
Preferred Qualifications
- Fluency in English, additional languages are a plus
- Knowledge of the water industry in AMER
- Technical consulting experience and/or technical project delivery experience with large, demanding customers
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $83,600 and $144,320. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
Client-provided location(s): Flexible / Remote
Job ID: autodesk-25WD91015
Employment Type: FULL_TIME
Posted: 2025-09-04T19:24:29
Perks and Benefits
Health and Wellness
- Long-Term Disability
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- FSA
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Health Reimbursement Account
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
- Non-Birth Parent or Paternity Leave
- Birth Parent or Maternity Leave
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
- Work-From-Home Stipend
Office Life and Perks
- Some Meals Provided
- Commuter Benefits Program
- Casual Dress
- Pet-friendly Office
- Happy Hours
- Snacks
- Company Outings
Vacation and Time Off
- Personal/Sick Days
- Paid Holidays
- Unlimited Paid Time Off
- Leave of Absence
- Paid Vacation
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- Relocation Assistance
- Performance Bonus
- Stock Purchase Program
- Company Equity
- 401(K) With Company Matching
Professional Development
- Shadowing Opportunities
- Access to Online Courses
- Promote From Within
- Learning and Development Stipend
- Lunch and Learns
- Tuition Reimbursement
- Mentor Program
- Internship Program
- Leadership Training Program
- Professional Coaching
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
- Woman founded/led
- Black founded/led
- BIPOC founded/led
- Latinx founded/led
- Asian founded/led
- LGBTQ+ founded/led
- Veteran founded/led