Sr. Manager Digital Workspace Services, Regional Manager

Job Requisition ID #

26WD96797

Position Overview

This role operates in a high visibility, cross-functional environment at the intersection of IT, Workplace, HR, Security, and vendor partners. The North America sites team is seasoned with a strong operational backbone, and there is meaningful opportunity to modernize standards, strengthen CMDB maturity, and elevate the overall service experience. You will partner closely with a peer Sr. Manager in Singapore to align on global frameworks while owning North America execution. Success requires deep domain expertise, an openness to new ideas, disciplined execution, and the ability to build and actively manage strong relationships across a diverse stakeholder landscape.

Lead North America site services at a pivotal stage of operational maturity and modernization. You'll elevate the on-site IT experience, strengthen asset and service governance, and deliver measurable performance while leading regional teams, managing financial targets, and partnering globally to standardize frameworks and scale impact.

• Lead and develop a team of site and service professionals, driving performance, engagement, and accountability
• Set annual goals and objectives; manage performance reviews, coaching, and talent planning
• Own and redesign the end-to-end North America onboarding and off-boarding lifecycle to reduce friction and risks, aligning stakeholders, identity, access controls, licensing, software, assets, Service Desk, and support workflows into a standardized, secure, and scalable operating model
• Own financial accountability for the function, including budgeting, forecasting, cost targets, and vendor spend (local and, where applicable, global scope)
• Deliver site services across North America locations and supporting sites
• Elevate the on-site IT experience, including hospitality-forward service models
• Strengthen CMDB integrity and asset lifecycle governance to improve data reliability and custody controls
• Drive service metrics, dashboards, and operational reporting with clear executive-level insights
• Lead strategic stakeholder management across Senior Directors, VPs, and cross-functional leaders, influencing decisions, aligning priorities, and driving standardization
• Develop vendor strategy, inventory standards, and device logistics frameworks
• Partner with global peers to align operating models, governance, and standards
• Identify and implement AI-enabled improvements within ITIL and operational workflows

• 10+ years of progressive experience in Enterprise IT / Digital Workplace Services within a large, complex organization (Fortune 1000 or comparable scale)
• 10+ years of people leadership experience, including performance management, annual goal setting, and talent development
• Experience leading distributed, multi-site operations (10+ remote sites) supporting 20,000+ users or comparable enterprise footprint
• Direct financial accountability for a $10M+ annual operating budget, including forecasting, cost controls, vendor spend, and performance targets
• Proven experience managing strategic vendors and outsourcing partners, including contract negotiations and service performance governance
• Demonstrated ability to present to and influence VP/CIO-level stakeholders with clear recommendations and measurable results
• Strong working knowledge of ITIL-based service delivery models and operational performance management

• Experience modernizing CMDB, ITAM, or enterprise asset lifecycle governance at scale
• Experience driving digital workplace transformation initiatives across regions (NAMER/APAC/EMEA alignment)
• Exposure to AI-enabled service operations, automation, or digital assistant integration within IT workflows
• Experience designing or elevating hospitality-forward on-site support models