Senior Renewals Representative, Account Based

Job Requisition ID #

26WD99062

Role Overview

The Senior Renewals Representative, Account Based leads the optimization of workflows for high-volume renewal cycles, develops and implements strategies for engaging Account Executives (AEs), and provides specialized knowledge and guidance to partners. This role is responsible for improving customer satisfaction, sharing advanced insights on churn risks and renewal blockers, and mentoring others in customer-first practices. The Senior Renewal Representative also leads efforts to optimize CRM system usage and develop advanced automation workflows.

Key Responsibilities

• Execute End-to-End Renewal Motions: Lead and streamline renewal workflows from start to finish.
• Close Renewals: Defend the existing customer base by ensuring timely and accurate renewal execution with expert-level knowledge.
• Drive and Close Seat Expansions: Sell additional seats to existing buyers, business units, or divisions at the time of renewal, leveraging advanced playbooks and innovative strategies.
• Monitor Auto-Renewal Status: Intervene when auto-renewals are disabled to prevent churn, identifying the best approach for each situation.
• Customer Procurement Interaction: Lead interactions with customer procurement teams to ensure successful renewal execution.
• ATU Collaboration: Engage Account Executives for larger cross-sell or expansion opportunities, support partners, and share insights on churn risks and renewal blockers.
• Mentorship and Feedback: Mentor others in customer-first practices, time management, and organizational skills; provide feedback on products and packaging.

• Bachelor's degree or equivalent experience.
• 3+ years in inside sales, renewals, account management, or customer success (preferably in software/SaaS).
• Demonstrated ability to lead and optimize high-volume renewal cycles.
• Proven track record in closing renewals and driving seat expansions.
• Strong organizational and time management skills, with experience mentoring others.
• Advanced communication and negotiation skills.
• Experience with CRM and renewal tracking systems, including developing automation workflows.
• Customer-first mindset with a focus on satisfaction and retention.

• Experience in the software or SaaS industry.
• Experience leading cross-functional teams or initiatives.
• Advanced skills in strategic analysis, identifying churn risks, and renewal blockers.
• Experience providing specialized guidance to partners and collaborating with Account Executives.
• Ability to develop and implement advanced automation workflows in CRM systems.
• Strong analytical skills and the ability to share insights across teams and geographies.