Senior Platform Product Manager, Digital Messaging (Canada / US, EST Remote)

Job Requisition ID #

26WD95614

Position Overview

We are seeking a data-driven and customer-focused Senior Product Manager to define and lead the platform, a core system that powers how Autodesk communicates with customers across email, web, and in-product experiences.. In this role, you will own foundational platform capabilities that ensure customer communications are trusted, compliant, reliable, and scalable. This role is ideal for a Senior PM who enjoys working on platform and systems-level problems, thrives in cross-functional environments, and wants to shape technology used by millions of customers worldwide.

Open to hybrid / remote candidates in Canada and US, EST timezone.

Responsibilities

• Experience with customer communication platforms, marketing technology, or lifecycle engagement systems
• Define and evolve platform standards for governance and policy across channels
• Drive platform reliability, observability, and deliverability health, ensuring high availability and consistent performance
• Drive integration of external systems such as product usage data, account data, analytics, and ML services
• Ensure strong platform observability and deliverability health, identifying risks and opportunities for improvement
• Conduct market, competitive and trend analysis to inform product opportunities
• Define and own product success metrics and KPIs, and use data to drive continuous improvement
• Collaborate with peer Product Managers, research, user experience design, technical architecture, and engineering to ensure foundational capabilities enable personalization, experimentation, and multi-channel orchestration
• Partner with Legal, Privacy, Security, and regional teams to ensure global compliance and trusted delivery at scale
• Translate long-term vision into clear, actionable platform milestones while managing technical dependencies and tradeoffs
• Communicate platform strategy, risks, and progress effectively to leadership and cross-functional stakeholders
• Partner with Legal, Privacy, Security, and regional teams to ensure global compliance and trusted delivery at scale

• 7+ years of experience in Product Management, with experience owning platform or infrastructure products
• Proven experience building or scaling global enterprise platforms
• Working knowledge of data governance, privacy, compliance, and trust frameworks in global products
• Experience working closely with Engineering on technical systems, integrations, and APIs
• Experience with AI/ML product integration
• Strong analytical and data literacy skills
• Excellent communication skills with experience presenting to senior leadership
• Familiarity with AI/ML-enabled platforms and data-driven personalization systems

• Experience with customer communication platforms, marketing technology, or lifecycle engagement systems
• Experience supporting products used across multiple regions or regulatory environments
• Background working with experimentation, analytics, or observability platforms
• Passion for building platforms that enable teams to move faster while maintaining trust and quality