Senior Content Designer

Job Requisition ID #

26WD98604

Position Overview

Autodesk's Digital Employee Experience (DEX) team is seeking a Senior Content Designer. This role is instrumental in driving innovation in content experience design and knowledge management so we can deliver a world-class digital employee experience that empowers all Autodeskers to shape the world and their future.

As a member of the Content Design, Knowledge Strategy & Insights team, you'll collaborate with various partners across internal organizations to help our team deliver and scale a knowledge strategy across a connected network of enterprise products, platforms, and services. You'll collaborate across functions to implement and deliver frameworks and governance models that enable DEX to design and build clear, consistent, and inclusive employee experiences.

Responsibilities

• Work with the Principal Content Strategist to build a scalable knowledge management approach for all phases of the content lifecycle across internal organizations
• Contribute to the design and development of internal tools, processes, and workflows that ensure knowledge is optimized for use in AI-powered employee experiences across multiple platforms
• Develop content design standards and frameworks and content governance models to ensure all internal content creators can express a consistent, cohesive voice throughout our employee-facing products and platforms
• Use broad knowledge of information architecture principles, including taxonomy, hierarchy, and structure, to deploy strategies for reusable, scalable, and connected experiences
• Craft user-interface text and in-product messaging that meet internal standards and guide employees to be successful using DEX products and platforms
• Serve as a key resource within the organization, enabling internal teams to adopt content standards, governance models, and knowledge management best practices through clear guidance and partnership
• Partner to ensure our knowledge management efforts are efficient, aligned, and progressing toward our shared goals across the ecosystem of internal content creators within Autodesk
• Conduct research to validate work and partner on defining measurable indicators of success (e.g., content quality, reuse, findability, effectiveness) to guide ongoing improvement

• 5+ years of experience developing high-quality, in-product content experiences and implementing knowledge management strategies for software applications and teams
• Broad knowledge of information architecture principles, including taxonomy, hierarchy, and structure
• Experience with modular content management systems (e.g., Contentful, Brightspot, Storyblok)
• Proven experience in partnering with cross-functional partners to execute complex initiatives
• Portfolio that demonstrates expertise with knowledge-centered methodologies, data-driven decision making, and the design, strategy, and management of content
• Ability to thrive and create clarity when project requirements are rapidly and constantly evolving

• Experience using generative AI in content development and maintenance
• Content modeling experience in a modular content management system, including the ability to define scalable content types, metadata schemas, and relationships that support structured, reusable, and omnichannel content delivery