Project Support Group (PSG) Analyst, Technical Advisory

Job Requisition ID #

26WD97453

Position Overview

We are seeking a highly detail-oriented and execution-focused Project Support Group (PSG) Analyst to join the Business Excellence team within the Technical Advisory organization. This role is critical to ensuring the accuracy, integrity, and efficiency of project data, systems, and operational processes that enable successful consulting delivery at scale.

The PSG Analyst will serve as a central operational backbone supporting project setup, data governance, timesheet compliance, and system maintenance across global delivery teams. This role requires a strong process mindset, high attention to detail, and the ability to manage high-volume transactional work while maintaining accuracy and compliance.

This position is also designed as a pathway into a broader Delivery Project Associate (DPA) role, with opportunities to expand into contract and project lifecycle support over time.

Responsibilities:

• Support end-to-end project operations by ensuring accurate setup, maintenance, and governance of project data across systems
• Maintain high-quality project and financial data to enable accurate reporting, forecasting, and compliance with organizational policies
• Manage timesheet processes and support overall time tracking compliance across delivery teams
• Provide operational support to consulting teams by responding to requests, resolving issues, and ensuring timely execution of key processes
• Perform regular data reviews and audits to identify discrepancies, ensure data integrity, and uphold governance standards
• Execute project lifecycle updates, including project creation, modifications, and closure activities
• Support vendor and third-party data management, ensuring accurate system records and alignment with operational requirements
• Apply and uphold standardized processes, tools, and data structures to drive consistency and scalability across the organization
• Identify process inefficiencies and contribute to continuous improvement initiatives, including automation opportunities
• Collaborate cross-functionally with delivery, finance, and operations stakeholders to support smooth execution of consulting engagements

• 2-4 years of experience in operations, project support, or business process roles, preferably in a consulting or customer success environment
• Strong attention to detail with a high standard for data accuracy and quality
• Experience working with CRM and PSA tools (e.g., Salesforce, Upland) or similar systems
• Ability to manage high-volume transactional work with consistency and discipline
• Strong organizational and time management skills with the ability to meet recurring deadlines
• Demonstrated ability to communicate effectively across a wide range of stakeholders, with the judgment to tailor messaging, level of detail, and approach based on audience (e.g., delivery teams, leadership, and cross-functional partners)
• Demonstrated ability to follow defined processes while identifying opportunities for improvement

• Experience supporting consulting or professional services organizations
• Familiarity with project lifecycle processes, financial tracking, and resource planning concepts
• Experience working in a global environment across multiple regions and time zones
• Proficiency in Microsoft Office Suite (Excel, Outlook, Teams/Slack)
• Exposure to data governance, reporting, or operational analytics is a plus