Manager, Process Analysis and Optimization

Job Requisition ID #

26WD96836

Position overview

The Manager of Process Analysis and Optimization leads a multidisciplinary team of Business Analysts (BAs) and Business Process Analysts (BPAs) responsible for delivering critical initiatives aligned with company-wide strategic priorities. Acting as a translator between high-level business objectives and operational execution, this role ensures clarity, alignment, and successful delivery of outcomes across cross-functional teams. This manager fosters collaboration, builds strong stakeholder partnerships, and ensures the team operates with a high standard of quality, accountability, and impact.

You will report to the Sr. Manager of Business and Process Excellence and be part of the cross-functional Go-to-Market (GTM) Transformation & Programs team.

Responsibilities

• Lead, coach, and develop a team of BAs and BPAs to deliver high-impact strategic initiatives
• Ensure clear role definitions and foster strong collaboration between BA and BPA roles
• Partner closely with peer leaders to maintain consistent and cohesive ways of working across teams and regions globally
• Manage staffing and resource allocation to align team skills with project needs while supporting individual development
• Translate complex strategic programs and initiatives into clear execution plans for the team
• Identify and remove roadblocks for the team; escalate issues when necessary to drive timely leadership decisions
• Partner closely with Change Management to deliver role and process change artifacts that support organizational adoption
• Collaborate with Product Managers in Growth Experience Technology (GET) to ensure thorough discovery, use case definition, requirements development, and testing
• Coach BPAs on current/future state process mapping, ensuring adherence to BPMN standards and the Process Classification Framework
• Work closely with Program Managers to ensure proper sequencing of work, clear stakeholder engagement, and effective program execution
• Establish and track success metrics to measure team effectiveness and program outcomes
• Foster a culture of collaboration, continuous improvement, accountability, and curiosity within the team

• Proven experience (3+ years) managing a remote or distributed cross-functional team
• Experience managing or working closely with business process roles such as Business Analysts, Business Process Analysts, Business Process Managers, or Business Systems Analysts
• Familiarity with industry frameworks and methodologies such as BPMN, process mapping, value stream mapping, Lean Six Sigma, and process classification frameworks
• Strong analytical and problem-solving skills with a data-driven approach to decision-making
• Familiarity with the software development lifecycle and Agile methodologies
• Excellent communication and leadership skills, with experience guiding teams through ambiguity and driving alignment across stakeholders

• Experience executing initiatives in the Go-to-Market space (Marketing, Sales, or Customer Success)
• Experience supporting large-scale transformation or growth initiatives involving multiple teams and stakeholders
• Demonstrated curiosity and continuous learning mindset
• Ability to coach team members on both detailed execution and broader strategic context to ensure strong outcomes
• Experience developing and tracking KPIs and performance metrics for operational teams
• Proven ability to build strong partnerships with Change Management, Product Management, and Program Management teams