Manager, Customer Success

Job Requisition ID #

26WD98233

Position Overview

Do you have a customer-first mindset? Do you thrive in complex, fast-evolving environments where customer outcomes and business impact are paramount?

Autodesk is looking for a Manager, Customer Success to lead a team of Customer Success Managers (CSMs) supporting our AOS business in AMER. In this role, you will guide your team to help customers achieve measurable business outcomes through adoption and operationalization of Autodesk solutions.

This is a player-coach role, where you will both lead a team and directly manage a small number of our most complex and strategic customers. You will drive consistency in execution, elevate customer engagement, and ensure value realization across your portfolio.

You will report to the Head of Customer Success Management, AOS.

Responsibilities

• You will manage, coach, and develop a team of Customer Success Managers supporting AOS customers across AMER
• You will drive consistent execution of Customer Success practices, including success planning, adoption strategies, and customer health management
• You will enable your team to develop, execute, and manage Customer Success Plans aligned to customer business outcomes
• Will directly manage a subset of complex and strategic customer accounts, building relationships with senior stakeholders and guiding value realization
• You will partner with Sales, Technical Sales, Renewals, and Support to align on account strategy, mitigate risk, and support customer growth
• You will act as an escalation point for critical customer issues and help navigate complex customer environments
• You will drive accountability for customer outcomes, including adoption, usage, and retention
• You will establish and reinforce best practices, tools, and reporting to track team performance and improve operational efficiency
• Analyze trends across accounts to identify gaps in adoption or value realization and drive continuous improvement
• You will foster a collaborative, inclusive, and high-performing team environment

• 8+ years of experience in Customer Success, Account Management, Sales, Consulting, or related customer-facing roles
• 3+ years of experience managing and developing customer-facing teams
• Experience working with enterprise or complex customer environments
• Strong business acumen and ability to connect customer needs to business outcomes
• Proven ability to prioritize, delegate, and drive execution across multiple stakeholders
• Excellent communication, presentation, and interpersonal skills

• Experience managing large, complex, or strategic enterprise accounts
• Ability to engage and influence senior and executive-level stakeholders
• Experience operating in cross-functional, matrixed environments
• Familiarity with AEC industries, platform solutions, or digital transformation initiatives
• Strong analytical mindset with the ability to use data to drive decision-making
• Passion for mentoring, coaching, and developing high-performing teams