Director, Operations Business Partner, Renewals

Job Requisition ID #

26WD98435

Position Overview

As Director, Go-to-Market Operations Business Partner, you are the dedicated operations partner for Autodesk's Renewals business. You are embedded with senior Renewals Sales leadership, serving as their primary point of accountability for the business's operations. You are responsible for diagnosing and resolving the Renewals team's highest-impact operational and business challenges, especially those that cut across systems, functions, and organizational boundaries, and you are the direct interface back into Autodesk's Global Go-to-Market Strategy & Operations organization.

This is not a coordination or facilitation role. You are accountable for outcomes - doing the work yourself where you can and driving teams to deliver where you can't. What you never do is hand off accountability. The problems are real, the stakeholders are senior, and the work directly affects how a multi-billion-dollar software business goes to market. When this role is working well, Renewals leadership moves faster, operational gaps close before they become business issues, and the connection between the field and the broader organization is stronger. That outcome is yours to drive.

What Success Looks Like

• Sales leadership makes operational decisions faster, with fewer escalations to the central Strategy & Operations team
• Operational gaps are identified and resolved before they affect field execution
• The central Strategy & Operations organization receives timely, business-contextualized input that sharpens how specialist teams prioritize

• Get into the details of how the [Motion] business operates - understand the sales process, the execution gaps, and the friction points at the ground level
• Diagnose operational problems yourself: talk to the field, form a clear point of view, and drive toward a solution before escalating or engaging others
• Identify patterns across field conversations, business performance, and stakeholder input to isolate systemic issues - and act on them, not just report them
• Reframe ambiguous or misdiagnosed problems into clear, solvable questions; get senior stakeholders aligned and moving toward resolution

• Own operational issues end-to-end - do the work yourself where you can, pull in the right teams where you need to, but never hand off accountability for the outcome; your interface extends beyond the Strategy & Operations team to include Marketing, Customer Success, and Finance
• Build and run the operational rhythms that keep the [Motion] business on track: status reviews, escalation loops, issue tracking, and field feedback channels
• Build the business case for what needs to change - pressure-test the logic, align stakeholders across functions, and present a clear recommendation
• Push back on field requests that are not enterprise-aligned; make the call on what to prioritize and what not to

• Represent the [Motion] field perspective directly in annual planning, segmentation design, coverage model changes, and policy development - not through a proxy
• Identify and synthesize systemic patterns from the field that should reshape how Strategy & Operations programs are designed and resourced
• Prepare and deliver operational context for leadership reviews - own the narrative, not just the slides

• 10+ years in Sales Operations, Go-to-Market Operations, or a related business partner role at an enterprise technology company
• Direct experience supporting VP and SVP-level Sales leaders in an embedded, field-facing capacity
• Deep understanding of at least one go-to-market motion: enterprise sales, renewals, expansion, or commercial/emerging business
• Strong problem-solving orientation - ability to diagnose friction, define root causes, and drive cross-functional resolution; top-tier consulting (McKinsey, Bain, BCG) or equivalent in-house strategy experience is a strong signal
• Proficiency with Salesforce and go-to-market tooling; comfortable enough with data to know what questions to ask and when the numbers do not add up
• Gets things done without direct authority across a wide functional surface - Strategy & Operations, Marketing, Customer Success, Finance - comfortable making calls, taking ownership, and moving fast in complex organizations
• Strong communicator - translates operational complexity into clear recommendations for both field leaders and central operations teams