Director, Growth Experience Technology (GET) Interlock Lead

Job Requisition ID #

26WD95055

Position Overview

Convert worldwide sales leadership priorities/requirements and real-time field feedback into clear requirements for growth experience technology team, drive delivery through a weekly project cadence, triage risks, and close the loop with the field requests to build trust and accelerate adoption.

Team & Structure: Within Sales Strategy & Excellence (executes on sales strategic initiatives & coordinates cross-functional efforts).

Responsibilities

• Serve as the primary liaison between Sales leadership and the growth experience technology team (e.g. CRM, analytics, Clari, SFDC, sales tools); drive translation of sales needs into clear technical requests and a prioritized roadmap
• Run a cross-functional cadence with platform owners to track delivery, manage dependencies, and unblock risks across regions and channels
• Establish a structured feedback intake from the field for dashboards, workflows, and tools; triage requests by impact, urgency, and feasibility
• Define and maintain KPIs with Sales leadership; publish concise updates on progress, risks, and next actions
• Coordinate delivery of tooling initiatives (e.g. pilot with representative sales teams, capture feedback, iterate, and coordinate scale-up)
• Partner with growth experience technology and Go-to-market strategy & operations teams to drive adoption of new tools and processes; set utilization targets and track behavior change
• Coordinate field-ready communications (e.g. FAQs) and monitor transparent status of requests, decisions, and timelines

• Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field. An advanced degree (MBA, MS) is preferred
• A minimum of 7-10 years of experience in sales operations, technology management, or business operations, with at least 3-5 years in a leadership role
• Proven experience in channeling sales requirements into platform and tooling roadmaps and managing technology interlock functions
• Strong understanding of sales technology platforms, including dashboards, tools, GTM (Go-to-Market) platforms, and Salesforce (SFDC)
• Demonstrated ability to collect and analyze field data to identify functionality gaps and prioritize fixes for technology and tools
• Excellent project management skills with the ability to receive and interpret project updates on new tools and functionality changes, and triage success risks accordingly
• Proven experience in developing efficient processes for real-time feedback from the field regarding technology and tools
• Strong business acumen and strategic thinking skills with the ability to align technology initiatives with sales priorities and overarching business goals

• Proven leadership experience with the ability to manage, mentor, and develop a high-performing team that bridges sales and technology functions
• Strong decision-making skills with experience in resource allocation and project prioritization to maximize strategic outcomes
• Ability to manage cross-functional teams and collaborate effectively with other departments, including Sales, Marketing, IT, and Product Management

• Excellent verbal and written communication skills, with the ability to articulate complex technical ideas clearly and persuasively
• Strong interpersonal skills with the ability to build and maintain relationships across various functions and levels within the organization
• Effective collaboration skills with experience receiving and communicating weekly project updates and ensuring alignment between Sales and Growth Experience Technology teams

• Proficiency in sales technology platforms, CRM systems (e.g., Salesforce), and project management tools
• Familiarity with analytics and data visualization tools to track and report on technology and tool usage metrics and KPIs
• Experience in developing and managing platform and tooling roadmaps based on sales requirements and field feedback

• Strong analytical skills with the ability to define requirements, gather feedback, and develop effective technology and tool strategies
• Proven track record in identifying and prioritizing functionality gaps and ensuring fix prioritization in collaboration with technology counterparts
• Experience in triaging success risks and reporting changes back to the field to build trust and foster responsiveness

• High level of integrity, professionalism, and commitment to operational excellence and business success
• Strong focus on customer and sales satisfaction with the ability to understand and address their needs and challenges
• Flexibility and adaptability to respond to changing business needs and priorities in a dynamic environment