Customer Success Readiness Manager

Job Requisition ID #

26WD99513

Position Overview

Autodesk's Customer Success organization helps customers achieve measurable business outcomes through consistent, scalable success experiences. The CS Readiness team supports this mission through field readiness, adoption reinforcement, process alignment, knowledge and content enablement, operational visibility, and AI / automation capabilities.

We are looking for a Customer Success Readiness Manager to help strengthen how CS Readiness operates, scales, and delivers impact.

This role will report to the Senior Manager, CS Readiness and will manage and develop a team of readiness professionals. The manager will provide coaching, prioritization support, and execution guidance while helping translate business priorities into clear plans and measurable outcomes.

The ideal candidate is a strong people leader who can operate in a complex, cross-functional environment, drive consistency in execution, and partner effectively with Field Leads, Customer Success Design, Business Excellence, GTME, Operations, and other stakeholders.

Responsibilities

• Manage, coach, and develop a team of CS Readiness professionals.
• Translate business and team priorities into clear execution plans, ownership, timelines, and success measures.
• Support the CS Readiness operating model through clearer intake, qualification, prioritization, resource allocation, execution rhythms, and feedback loops.
• Partner with Field Leads and cross-functional stakeholders to align capacity with priority work.
• Build consistency in how readiness work is scoped, delivered, reinforced, and measured.
• Help team members grow beyond execution support into readiness scoping, process understanding, knowledge / content enablement, adoption reinforcement, and continuous improvement.
• Identify risks, capacity constraints, execution gaps, and improvement opportunities.
• Use tools, reporting, and operational visibility to support prioritization, workload management, adoption tracking, and data-informed decisions.
• Foster an inclusive, collaborative, and high-performing team environment.
• Navigate ambiguity and changing priorities with sound judgment and clear communication.

• 8+ years of experience in customer success, readiness, enablement, operations, program management, consulting, or a related function.
• Experience managing, coaching, or developing individuals or teams.
• Strong understanding of customer success, field readiness, enablement, adoption, or operational execution in a SaaS or technology environment.
• Proven ability to translate business priorities into structured plans and measurable execution.
• Strong stakeholder management skills in a matrixed organization.
• Experience improving ways of working, operating models, processes, or execution rhythms.
• Strong communication, prioritization, and decision-making skills.
• Analytical mindset with the ability to use data, feedback, and operational signals to inform decisions.
• High emotional intelligence and ability to coach, motivate, and support team members through change.

• Experience leading readiness, enablement, customer success, operations, or program execution teams.
• Experience working with field teams, Customer Success, Business Excellence, GTME, or Operations.
• Experience supporting adoption, change management, process improvement, knowledge management, or content enablement initiatives.
• Familiarity with intake / prioritization models, pipeline visibility, adoption measurement, or feedback-loop mechanisms.
• Ability to balance people leadership with hands-on operational support when needed.