Business Process Analyst

Job Requisition ID #

26WD98402

Business Process Analyst (BPA)

Position Overview

Are you passionate about customers and optimizing the business processes necessary to help them imagine, design, and make a better world? Do you pride yourself in creating process documentation that can be consumed at all levels within an organization? Are you inspired by process simplification and efficiency? If yes, you may be a good fit for Autodesk's Business Process & Excellence Team.

You are an experienced analyst eager to establish robust business process improvement standards to support our efforts to grow Autodesk's GTM Operations.

About the Team

The Business Process & Excellence Team is a dynamic group of experts responsible for driving operational excellence across Autodesk's GTM organizations by partnering with program leaders to ensure strategic projects and programs are delivered according to established project management, readiness, and business process frameworks.

• Be able to identify the impact on internal business processes from Company Strategic Initiatives

• Design, maintain, and evolve business process maps according to Growth and Transformation programs

• Support business process owners in their efforts to create, optimize, and automate our services

• Facilitate process workshops with cross Organization audience

• Observe processes in action

• Solve process-related problems and advise the Program team on recommendations

• Identify Process Performance Indicators and be able to measure them

• Measure and report on process effectiveness and ensure processes are supporting the evolution of company goals

• Leverage Autodesk standards-brand assets, experience, processes, tools, teams

• Partner with our readiness teams, as needed, to be sure our teams are prepared for changes to our processes or how we govern them

• 3+ years of business process mapping or re-engineering or similar experience

• Expert skills with process mapping software (e.g., Visio, Lucidchart, etc.) and methodologies (e.g., BPMN, EDP, etc.)

• Ability to understand process details and how they link to our strategy and goals

• Facilitate working sessions and drive outcomes

• Able to initiate and nurture relationships at all levels

• Proficiency in English

• You have experience with Business Process Management Platform (e.g. Signavio, Nintex, etc.)

• You have experience with PowerBI and extracts insights from dashboards

• You have knowledge of enterprise contact centers and CRM systems (e.g., Salesforce, etc.)

• You have sales, customer success, or customer support experience