Account Service Manager
Today• Atlanta, GA
Boston, MAFlexible / RemoteDenver, CONovi, MI
Job Requisition ID #
25WD90884
Position Overview
Our Account Services Managers develop deep relationships with customers using GCPay to maximize retention while expanding usage of the product. Customer interactions, via Phone, Zoom and in person enable our ASM's to grow long-term, mutually beneficial relationships with key business stakeholders. The Account Services Manager also liaises with a cross functional internal team in conjunction with our customers to ensure GCPay delivers the best customer experience and product solutions to meet their needs.
Responsibilities
- Develop strong relationships with customers acting as their trusted advisor and advocate their needs in collaboration with our internal teams
- Ensure high levels of customer satisfaction managing a portfolio of existing and newly implemented customers by providing quality, timely responses and resolutions
- Leverage the strong, trusted relationships built with your customers using GCPay to generate referrals and meetings for new business
- Champion GCPay's feature services to customers including ACH, remote online notarization, etc. to boost utilization
- Monitor and analyze product use to increase customer's continued adoption as well as further usage among GCPay's customer base
- Update company CRM (HubSpot) recording and providing updated customer account information to increase customer knowledge and new sales opportunity information
- Meeting attendance and administration, as required
- Coordinating with Finance team to rectify customer billing issues or concerns
- Travel to various high value accounts (expected travel < 25%), as needed
- Other tasks as assigned
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Minimum Qualifications
- 3 to 5 years of account management experience in software account management or equivalent experience
- Existing experience using or ability to quickly understand GCPay platform
- Exceptional customer focus
- Proficiency in appropriately applying a variety of persuasive or negotiation styles
- Ability to excel in a dynamic, fast-moving environment, and improvise with minimum supervision
- Highly developed problem-solving abilities
- Capable of collaborating with a team to achieve business goals and maintain personal goal progress
- Excellent time management and organizational skills
- Adept at effectively prioritizing competing demands
- Expertise in written and verbal communication
#LI-SV1
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $83,900 and $144,760. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
Client-provided location(s): Atlanta, GA, Boston, MA, Flexible / Remote, Denver, CO, Novi, MI
Job ID: autodesk-25WD90884
Employment Type: FULL_TIME
Posted: 2025-08-20T19:21:36
Perks and Benefits
Health and Wellness
- Long-Term Disability
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- FSA
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Health Reimbursement Account
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
- Non-Birth Parent or Paternity Leave
- Birth Parent or Maternity Leave
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
- Work-From-Home Stipend
Office Life and Perks
- Some Meals Provided
- Commuter Benefits Program
- Casual Dress
- Pet-friendly Office
- Happy Hours
- Snacks
- Company Outings
Vacation and Time Off
- Personal/Sick Days
- Paid Holidays
- Unlimited Paid Time Off
- Leave of Absence
- Paid Vacation
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- Relocation Assistance
- Performance Bonus
- Stock Purchase Program
- Company Equity
- 401(K) With Company Matching
Professional Development
- Shadowing Opportunities
- Access to Online Courses
- Promote From Within
- Learning and Development Stipend
- Lunch and Learns
- Tuition Reimbursement
- Mentor Program
- Internship Program
- Leadership Training Program
- Professional Coaching
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
- Woman founded/led
- Black founded/led
- BIPOC founded/led
- Latinx founded/led
- Asian founded/led
- LGBTQ+ founded/led
- Veteran founded/led