User Researcher

Working at Atlassian

Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

You'll join a collaborative team of curious, creative, and supportive researchers who partner closely with product management, design, engineering, and data science to shape Atlassian's products and platforms. Our team shares knowledge freely and celebrates experimentation, helping each other grow while keeping customers at the center of everything we do. As part of the team, you'll have opportunities to stretch your skills, contribute to meaningful projects, and play your part in unleashing the potential of every team.

What You'll Do

• Plan and execute research: Independently scope, design, and run research studiesfrom planning and fieldwork to analysis, synthesis, and storytellingwith guidance as needed.
• Apply mixed methods: Use approaches such as surveys, interviews, usability testing, and ethnographic observation to uncover user needs, behaviors, and pain points.
• Collaborate cross-functionally: Work closely with product managers, designers, engineers, product marketers, and data scientists to ensure research is relevant and actionable.
• Communicate insights: Share findings in clear, creative, and compelling waysusing storytelling and visualizationto help teams understand customer needs and make better product decisions.
• Contribute to craft: Share best practices, help improve research methods and processes, and stay informed on trends in user research, AI, and product development.
• Support the team: Participate in onboarding and mentoring of new hires; share improvements that create positive impact on the team and Atlassian broadly.

Your background

• 2+ years of hands‑on experience designing and conducting user research (qualitative and/or quantitative), ideally in a software or technology environment.
• Bachelor's degree or equivalent in a relevant field (e.g., Psychology, HumanComputer Interaction, Social Sciences, Statistics, or related discipline); postgraduate study a plus.
• Proficiency blending foundational qual (interviews, usability) with quant (surveys, simple experiments) to provide balanced insights using tools such as Qualtrics, UserZoom, Dovetail, Tableau.
• Strong communication skills with ability to convey insights through storytelling and visualization.
• Collaborative mindset, curiosity, openness to feedback.
• Interest in AI‑powered products; eagerness to grow expertise.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $134,100 - $175,075

Zone B: $121,500 - $158,625

Zone C: $111,600 - $145,700

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Client-provided location(s): Seattle, WA, San Francisco, CA, Flexible / Remote, Austin, TX

Job ID: Atlassian-19599

Employment Type: OTHER

Posted: 2025-10-02T19:19:05