Sr. Manager, Strategic

Working at Atlassian

Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

In this role, you will:

• Lead and manage a team of Strategic Customer Success Managers to set and achieve OKRs and KPIs, as well as professional goals within the Strategic segment.
• Remain well informed about industry trends, competitor activities, and market dynamics to inform the Strategic segment.
• Guide team to develop and implement strategic Success Plans and initiatives to penetrate and expand market share in the strategic segment.
• Oversee complex Enterpise book of business and guide team to setting and achieving department OKRs and metrics.
• Recruit, hire, and onboard new members of the Strategic Customer Success team to support business growth objectives.
• Collaborate with internal leaders including Channel Partners, Product Specialists, Account Managers, and Solution Engineers to streamline processes and enhance customer satisfaction
• Analyze customer insights, product data and market trends to identify opportunities for growth and improvement.
• Manage C-Level and key executive relationships and participating in high-level value realization sessions and discussions as needed.
• Provide mentorship, coaching, and guidance to the team to help them develop their skills and achieve their individual targets.
• Conduct regular performance evaluations and provide feedback to the team to drive continuous improvement.
• Provide regular updates and reports on team performance to senior management.

• Minimum 5-7+ years senior leadership experience (e.g. experience managing managers/senior CSMs)
• Tenured experience working with large, Global, Fortune 500 customers and overseeing a large customer portfolio valued over at least 100+ million
• You enjoy working in a highly matrixed organization where building relationships across the customer's global team is imperative to their success and growth
• Excels when engaging directly with enterprise customers with a consultative, relationship-oriented approach
• Motivated and inspired to coach and mentor Customer Success professionals
• Experience using CRM, Pipeline Management, and Analytic tools
• Drives transformational adoption of solutions and engage with C-level stakeholders
• Experience working in an international environment, identifying and solving problems, trying new things and sharing your findings with the team and business.