Solutions Sales Executive, Jira Service Management (JSM)

Working at Atlassian

Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

As a Solution Sales Executive for Jira Service Management (JSM), you:

• Serve as a subject matter expert in IT Service Management (ITSM) and Enterprise Service Management (ESM).
• Drive new sales motions and co-selling initiatives.
• Collaborate closely with the sales team to identify opportunities and develop tailored Atlassian solutions.
• Help advance Atlassian's solution sales goals while working with a globally distributed team.

In this role, you will also:

• Provide exceptional customer engagement ensuring a positive and personalized customer experience.
• Demonstrate the value of Atlassian products and services by identifying opportunities to upsell and cross-sell to drive revenue growth and maximize customer value within SMB.
• Assist customers with building a compelling business case to demonstrate the value and ROI of Atlassian products and services.
• Capture customer insights such as trends and paint points to help optimize product and marketing strategies and improve customer satisfaction.

Your background

• +3 years of experience in a business-to-business sales environment growing SMB or enterprise accounts.
• Proven track record of meeting or exceeding performance targets.
• Experience managing a high volume of leads and opportunities of various sources and sizes through different channels (chat, phone, zoom & email).
• You have a do-it-right mentality with a customer-centric mindset.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Client-provided location(s): Flexible / Remote, Melbourne, Australia, Sydney, Australia

Job ID: Atlassian-24708

Employment Type: OTHER

Posted: 2026-02-11T19:21:05