Senior Shield Engineer
Your Future Org
To become a 100-year company, we need a world-class engineering organisation made up of empowered teams who have the tools and infrastructure to do the best work of their careers.
As part of a unified R&D team, Core Engineering is prioritising key initiatives which support our customers in moving to cloud ( AWS & GCP) while simultaneously continuing to bring the most value to our customers through investments across our core product suite including Jira, Confluence, Trello, and Bitbucket.
We're looking for people who want to write the future and who believe that we can accomplish so much more together.
Your Future Team
Trusted Data Platform (TDP) at Atlassian, provides abstracted & managed data sources to consumer teams handling Enterprise requirements like Data Residency(DaRe), Bring Your Own Key(BYOK), etc on the platform level, thus simplifying data management for Atlassian products and services.
The TDP teams also run work streams to keep investing in platform improvements to support more upcoming Enterprise requirements eg. HIPPA, FedRamp etc, and strides to improve in areas such as security and reliability.
As a Shield Engineer you will be the first line of contact for other teams within Atlassian, while also increasing the efficiency of your team and surrounding teams. You will resolve different requests through our help channels by using your excellent product and platform knowledge, build bridges between our development teams and other Atlassian teams and establish processes, construct tooling and automate all the things to improve your team's effectiveness over time. You will help accelerate our engineering teams by providing a world class support experience. You will report to an Engineering Manager and will work closely with other shields who share the same mission, you will also work closely with the development teams you are supporting.
What you'll do
- Supporting one or more helpdesks, where you'll assist fellow Atlassians by resolving their issues and questions related to Trusted Data Platform. This will make up ~60% of your role.
- Automate repetitive tasks and improve workflows
- Run small to medium projects to improve operational efficiency of both shields and engineering teams
- Analyze operational metrics and user query trends to identify improvement areas
- Represent the customer within the team and advocate their needs during onboarding
- Improve self-serve capabilities with quality documentation and training
- Collaborate with experienced Shield engineers to deliver world-class support
- Improve AI/Rovo integration with help workflows
- Minimum of 3 years of experience in providing support to engineering teams within technical domains.
- Strong Foundational understanding of modern development and operational best practices.
- Expertise in enhancing developer productivity and optimising the end-to-end engineering process.
- Proficiency in engineering automation solutions, utilising languages such as Shell Scripting, Python, Java, Kotlin, or Go.
- Solid familiarity with cloud infrastructure platforms, particularly AWS.
- Experience with Continuous Integration/Continuous Deployment (CI/CD) tools, such as git, Bitbucket Cloud and Bitbucket Pipelines.
- Capability to support modern Java-based applications
- Excellent skills in writing clear and comprehensive documentation.
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Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $176,400 - $230,300
Zone B: $159,300 - $207,975
Zone C: $146,700 - $191,525
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- Fitness Subsidies
- Mental Health Benefits
- On-Site Gym
- HSA
Parental Benefits
- Adoption Leave
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
- Work-From-Home Stipend
Office Life and Perks
- Holiday Events
- Casual Dress
- Pet-friendly Office
- Happy Hours
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Company Equity
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Access to Online Courses
- Internship Program
- Leadership Training Program
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
Diversity and Inclusion
- Founder led
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program
Company Videos
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