Senior Researcher

Working at Atlassian

Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team You'll join a high-performing team of mixed methods researchers leading strategic, high-impact work across Atlassian's products and platforms. We partner closely with design, product, and engineering to shape vision, drive innovation, and deliver actionable insights at scale. Our Service Collection research team plays a critical role guiding product innovation and driving successful adoption; with our deep focus on real-world service use cases our mission is to deliver actionable insights that shape the future of IT and customer support experiences. As a senior member of this team, you'll drive high-priority research, balancing speed and quality in execution. You'll mentor others, foster continuous learning, and help set the direction for research excellence that influences millions of users worldwide.

What You'll Do

• Lead impactful research: Design and drive research projects end-to-endscoping, fieldwork, analysis, and synthesisfocused on uncovering opportunities to accelerate and improve AI-powered experiences.
• Deepen understanding: Apply a broad toolkit (e.g., surveys, interviews, ethnographic studies, experiments) to provide nuanced insights into user needs, behaviors, and workflows.
• Partner strategically: Collaborate with product, design, engineering, and other teams to ensure insights directly inform product and platform direction.
• Translate complexity: Communicate findings clearly and persuasively to non-research audiencesincluding senior leadersthrough storytelling, visualization, and actionable recommendations.
• Drive adoption of insights: Help teams interpret and apply research to real-world challenges, supporting alignment and change management as AI transforms products and practices.
• Advance the craft: Introduce new tools and methods, promote research best practices, and foster a culture of curiosity and continuous improvement.
• Mentor and coach: Support peers and junior team members by building skills in research practice, AI literacy, and creative problem-solving.
• Model collaboration: Champion inclusivity, knowledge-sharing, and team cohesion to strengthen Atlassian's research culture.

Your Background

• Experience: 5+ years of user research experience in complex or enterprise software environments, with a proven record of influencing product or platform roadmaps and informing design.
• Education: Advanced degree (Master's/PhD) in HCI, Psychology, Social Sciences, Human Factors, Market Research or Statistics.
• Methods & Tools: Deep expertise with methods such as ethnography, longitudinal/ in-situ studies, survey design, behavioral experiments using tools such as Dscout, Qualtrics, Tableau to triangulate data sources. Strong data management and analysis skills.
• AI Research: Experience researching AI‑powered products or features, with understanding of user needs, adoption barriers, and opportunities for transformation.
• Communication: Exceptional skill in synthesizing findings into clear, narrative‑driven insights tailored for decision‑makers.
• Collaboration: Skilled at building trust and working across disciplines; able to influence diverse teams.
• Leadership: Experience mentoring peers, driving alignment, and contributing to a culture of continuous learning and improvement.
• Attributes: Thrives in ambiguity, proactively finds ways to add value, and demonstrates deep curiosity about the potential of AI to transform products and experiences.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Client-provided location(s): Flexible / Remote, Sydney, Australia

Job ID: Atlassian-21899

Employment Type: OTHER

Posted: 2025-10-01T19:19:59