Senior Migration Support Engineer
Working at Atlassian
Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
This role is based in Poland on a remote basis, so we are able to consider all candidates that are eligible to work in this region.
Your Future Team
The team is filled with talented, technical individuals that are excited to be building the Atlassian service offering and experience for our customers. We challenge one another every day and hold ourselves accountable for our products as well as our customer's overall success. We all enjoy the interactions with the customers, problem-solving, and actively championing for customers within Atlassian. We feel that through our roles we can positively impact millions of end-users and their experience with Atlassian products.
We're on the lookout for some fantastic people to join our Migration Support team! As our Migration team expands and takes on more new ways of working, focusing on enterprise migrations, we're growing the team in Poland!
In this role you will
- play a crucial role in our Shift-to-Cloud mission, directly impacting our strategic goal of moving customers from On-prem to our cloud platform.
- have a strong customer impact. You'll work directly with customers, helping them migrate their Atlassian products from server to cloud, ensuring a smooth and successful transition, and responding to calls to provide updates on the migration.
- have an opportunity to grow your technical expertise. This role offers a blend of technical and customer-facing responsibilities, perfect for those who enjoy diving deep into technical challenges while also engaging with customers.
- Engage support teams across multiple regions and/or cross functions within Atlassian like CSM , EA's, Devs for best outcomes towards the customer's migration project
- Contribute to the creation and review of knowledge base
- Participate in release readiness activities
Role Highlights
- Work with challenging technical situations that will test and enhance your technical acumen.
- Provide advanced support and migration expertise across multiple Atlassian products.
- Collaborate with cross-functional teams to ensure the best outcomes for our customers.
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Your background
- Deep expertise in technical customer support supporting large enterprise environments and high-touch customers
- Database expertise, advanced SQL and database management skills
- Proficient in scripting and automation (Python, Bash/Shell)
- Experience with Identity and Access Management (IAM) / Authentication & Security Protocols, strong knowledge of SSO, SAML, LDAP, Active Directory, and SSL
- Experience with systems Integration & Observability / Automation hands-on experience with Splunk, APIs, and REST integrations
- Skilled across operating systems Linux, Unix, and Windows operating systems
- Solid networking fundamentals with JVM/Java support experience
- Solution oriented proven ability to troubleshoot, learn new technologies, and drive technical excellence
- Strong collaborator collaborative team player, effective across diverse roles and functions
- Experience with server-to-cloud migrations is a plus
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.
Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
173,000 PLN - 186,840 PLN annually
This role may also be eligible for benefits, bonuses and equity.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.
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Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- Fitness Subsidies
- Mental Health Benefits
- On-Site Gym
- HSA
Parental Benefits
- Adoption Leave
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
- Work-From-Home Stipend
Office Life and Perks
- Holiday Events
- Casual Dress
- Pet-friendly Office
- Happy Hours
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Company Equity
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Access to Online Courses
- Internship Program
- Leadership Training Program
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
Diversity and Inclusion
- Founder led
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program
Company Videos
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