Senior Manager, Event Technology

Working at Atlassian

Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

As a Senior Manager, Event Technology, you will lead the Event Technology team, overseeing all event website, registration, attendee management, mobile, and digital experiences. This team is responsible for delivering seamless technology solutions for Atlassian's global event portfolio, ensuring innovation, security, and exceptional attendee experiences.

In this role, you will:

• Lead the Event Technology Team, overseeing the technology stack to support all event website, registration, attendee management, mobile, and digital experiences.
• Define event technology strategy and roadmap by evaluating, selecting, and optimizing the technology stack (registration, content/session management, mobile app, onsite technology, lead retrieval, networking, and virtual/hybrid extensions).
• Integrate data pipelines by designing and overseeing bi-directional integrations and critical data flows across all event technology platforms and to other internal systems (Salesforce for example).
• Manage resources and prioritize effectively to deliver quality work on time.
• Champion privacy and security by implementing and maintaining consent management, data retention, and data subject rights flows across all platforms.
• Lead onsite technology operations by designing onsite experiences (check-ins, scanning, and Wi-Fi dependencies), developing comprehensive contingency plans, and managing all technology partners.
• Manage agencies and vendors along with assigned budget by leading contract negotiation (SOWs, platform licensing) and actively managing usage and costs to maximize return on investment.
• Challenge the status quo by proactively identifying opportunities for improvement and innovation, introducing creative solutions that meet the business needs, and implementing ideas that drive efficiency and elevate event experiences.

• 10+ years of enterprise event technology experience (min 5 years in-house).
• Proven experience leading technology for large-scale, global event programs.
• 3+ years leading and developing a team of people in a fast-paced environment with a proven focus on people development, and team engagement
• Proven ability to lead and influence cross-functionally and throughout the agency and vendor ecosystem to drive alignment and successful execution
• Demonstrated ability to think creatively, challenge existing processes, and drive continuous improvement to enhance efficiency and effectiveness to achieve business results
• Direct experience with key event technologies such as RainFocus, Cvent, Swoogo, JiffleNow and Eventbase.
• Demonstrated rigor in QA, ticket/incident management, vendor management, and creating clear documentation.
• Experience driving technology innovation and automation in event environments.
• Deep understanding of privacy laws (i.e. GDPR) and practical experience ensuring compliance.

• Enterprise SaaS company experience.
• Strong analytical and reporting skills.
• Familiarity working with Salesforce in Marketing.
• Previous experience managing enterprise events.