Senior Engagement Manager (Dutch speaking)

Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a time zone overlap with your team, you can choose to work remotely or in an office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

The Atlassian Advisory Services team is a globally distributed group of Atlassian experts passionate about driving customer success. Advisory Services team members engage with our largest strategic and enterprise organisations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions; we want to see your ideas in action. We hire great people and then trust them to be great.

We're hiring a Senior Engagement Manager to join our Advisory Services team as an individual contributor - this is not a managerial role. The Senior Engagement Manager plays a critical role in driving customer outcomes by advising external clients on achieving their goals with Atlassian's solutions. This position is key to driving Advisory Services engagements and focuses on leading and executing client engagements to meet strategic goals and deliver value. This is an individual contributor role reporting to a manager in Advisory Services.

• Be the primary contact for your Advisory Services engagements, driving the direction throughout the engagement lifecycle. You will be the sole access point to the Advisory Services organisation for your clients, facilitating collaboration and ensuring the efficient delivery of customer outcomes.
• Take charge of proactive scope management to ensure that the team stays aligned with the engagement vision and meets your client's desired outcomes. You will execute projects to achieve results while balancing available time and resources. Additionally, it involves identifying future opportunities for further outcomes, growth, and expansion.
• Accelerate time to value by applying project and program management expertise, ensuring the efficient and high-quality delivery of results for clients.
• Cultivate enduring relationships with clients by applying consultative skills, maintaining clear and consistent communication, and monitoring and reporting on the value generated from the Advisory Services engagement.
• Partner with teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers
• Spend up to 30% of your time travelling domestically, and in some cases internationally, for both internal and customer-facing events

• 10+ years of experience within SaaS companies or similar product organisations or technology consulting firms. Track record in managing large-scale projects and programs.
• 5+ years in Professional Services, Technical Consulting, or Success customer-facing roles. Experience managing client relationships and delivering successful project outcomes.
• You're fluent in Dutch and English for business communication.

• PMP Certification, Agile Certification (Scrum Master, Product Owner), or similar: A recognised credential that validates your ability to manage professional projects.