Principal Solution Engineer

Working at Atlassian

Atlassians have flexibility in where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, as part of being a distributed-first company.

Atlassian is seeking an exceptional Principal Solution Engineer who is passionate about addressing complex customer challenges, shaping executive-level technical strategy, and securing significant enterprise deals. In this role, you will collaborate closely with the enterprise sales team, regional channel partners, and senior customer stakeholders to gain a deep understanding of our customers' needs. You will lead strategic technical engagements, navigate complex enterprise scenarios, deliver compelling demonstrations, and ultimately drive business closure. Your expertise will be crucial in ensuring that our solutions effectively meet the demands of our clients, contributing to their success and the growth of Atlassian.

• Strategic Technical Leadership: Lead complex customer discovery and executive-level technical engagements, identifying business challenges and desired outcomes while mapping them to Atlassian's value propositions and solutions.
• Enterprise Solution Strategy: Define technical account strategies for priority opportunities, aligning Atlassian's product suite to transformation initiatives across teams, departments, and enterprise programs.
• Opportunity Expansion: Identify and influence cross-product, solution, and platform expansion opportunities to maximize customer value and long-term growth.
• Technical Problem Solving: Investigate and understand sophisticated client pain points to craft meaningful, scalable solutions that address business and technical requirements.
• Product and Platform Expertise: Act as a senior product and platform expert, clearly articulating and demonstrating how Atlassian's software drives collaboration, productivity, governance, and business transformation.
• Value-Driven Demonstrations: Deliver executive-ready demonstrations and workshops showcasing how Atlassian's solutions empower teams, connect work across the enterprise, and drive measurable outcomes.
• Technical Sales Leadership: Guide customers on best practices, architecture considerations, implementation strategies, and change management approaches to achieve success with Atlassian software.
• Sales Collaboration: Build strong partnerships with sales counterparts and cross-functional teams to improve engagement, shape deal strategy, and optimize the sales cycle.
• Customer Advocacy and Market Insight: Gather customer feedback, competitive insights, and field learnings, sharing them with product teams and leadership to influence improvements and roadmap direction.
• Mentorship and Enablement: Mentor solution engineering peers, contribute to reusable assets, and raise the technical bar across the team through coaching, knowledge sharing, and best-practice development.

• Bachelor's degree or equivalent.
• 8-10+ years of experience in Presales, Solution Engineering, Enterprise Architecture, or customer-facing roles for technology vendors or technology-driven organizations.
• Deep knowledge of Atlassian's product suite and the ability to articulate its strategic value in solving complex business challenges at enterprise scale.
• Proven experience leading impactful product and solution demonstrations, technical evaluations, and executive-level workshops for large enterprise customers.
• Ability to identify solution expansion opportunities, shape technical strategy, and align Atlassian capabilities with customer goals and measurable business outcomes.
• Experience influencing senior technical and business stakeholders, including executives, architects, and transformation leaders.
• Highly organized, able to work in a fast-paced, ambiguous environment, balancing competing priorities and deadlines across complex opportunities.
• Strong interpersonal and communication skills to influence technical and business stakeholders, with the ability to present to and persuade varied audiences.
• Collaborative mindset with a passion for solving problems and empowering customers, along with a "roll-up-your-sleeves" approach focused on execution and continuous improvement.
• Demonstrated ability to mentor peers, scale knowledge, and contribute to team enablement or field best practices.