Lead Product Designer, Loom

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Loom Design is seeking an experienced and passionate Lead Product Designer to help us create the most human way to communicate at work with teammates of all types (agents and humans). Loom defined async video, but AI is reshaping information flow. The next era moves beyond text boxes and chat windows to high-bandwidth, multimodal communication (video, screen, voice) that compresses rich context into minutes. The video interaction model between humans and agents is yet to be designed. We're building it.

Riding the wave of change with AI, the Loom Design team tackles problems without existing patternshow humans instruct AI via voice and screen, how agents respond visually, and how async video becomes consumable in seconds rather than minutes. As Lead Product Designer, you'll work across the product spectrum, guiding us through AI's evolving landscape while keeping Loom a beloved tool to reduce meeting time. You'll also help define cross-product experiences with Jira and Confluence, making Loom essential to millions of users worldwide.

We're seeking a craft and product experience focused designer who thrives in ambiguity, values user experience, and drives forward with empathy, clarity, and resilience. We want a Designer eager to ship. Loom designers contribute code, build technical prototypes, and use AI tools to shorten the gap between intent and implementation. If you can fix a visual issue in a PR, you will.

You'll report to the Design Manager of Core Product at Loom. This is a remote role. To help our teams work better together, you must be located between PST and EST.

Responsibilities

• Elevate design craft: Set a high bar for interaction, visual, and motion design. Champion design principles and ensure consistency across product surfaces.
• Guide to mastery: Design flows that onboard users users of Teamwork Collection (Jira, Confluence, and Loom) to the concept of async video and towards getting the most out of these products
• Prototype and ship innovation: Partner with Product and Design partners to rapidly explore, validate, and graduate breakthrough ideasespecially those leveraging AI for video creation.
• Lead with user and business impact: Use research and data to identify friction points, reduce barriers to recording, and increase shareability and engagement .
• Mentor and inspire: Grow the design team's skills, foster a culture of experimentation, and scale learnings across teams.
• Collaborate cross-functionally: Work closely with PM, Eng, UXR to deliver delightful, high-impact features.
• Champion AI-first thinking: Help Loom stay ahead by integrating emerging AI technologies, building conviction for new approaches, and ensuring Loom's offering is 10x better than competitors.

• You believe deeply in the power of video and its ability to transform communication at work.
• You're steeped in using AI as a tool to amplify your own craft instinct and taste.
• You have a minimum of 8-10+ years of experience in Product Design.
• You have led product design for complex, user-facing products ideally in video, AI, or productivity tools. You know how to navigate ambiguity and bring clarity to teams.
• You set and uphold a high bar for craft in interaction, visual, and motion design. You care deeply about the details and inspire others to do the same.
• You have a track record of shipping innovative, user-centered solutions in fast-paced, cross-functional teams. You thrive on collaboration and know how to turn big ideas into real impact.
• You prototype and validate new concepts, especially with emerging technologies. You're comfortable experimenting, learning quickly, and iterating based on feedback.
• You're a strong communicator and collaborator, able to inspire teams and influence at all levels. You know how to bring people along on the journey and advocate for what's best for users.
• You stay curious, keep up with industry trends, and love sharing what you learn.