Deal Operations Manager (EMEA)

Sales | London, United Kingdom | Remote, Remote



Working at Atlassian

Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

We can hire from anywhere in The United Kingdom for this role.

• Lead and develop the team: Build, manage, and coach a global 24x5 pre-sales execution team (including team leads and specialists), establishing clear performance and quality standards while supporting career growth.
• Own operational delivery: Ensure fast, accurate, and consistent quote execution across direct, partner, and sales-led motions, managing queue health, SLAs, prioritisation, handoffs, and escalations.
• Cross-functional partnership: Partner closely with Deal Desk, Sales, Finance, Legal, and Systems to streamline Quote-to-Order workflows, clarify team scope boundaries, and ensure clean handoffs for complex or bespoke deals.
• Drive improvement and scale: Use operational data and frontline feedback to eliminate friction and manual effort, accelerate deals, operationalise new products and pricing policies, and strengthen governance, tooling, and documentation.

• Domain experience: 5+ years of experience in B2B SaaS, Commercial Operations, Deal Operations, Deal Desk, Order Management, Sales Quoting/Contract Support, or Revenue Operations.
• People leadership: 2+ years of experience leading and managing people in an operations, customer support, sales support, or revenue-facing environment.
• Operational scope: Proven track record managing high-volume, time-sensitive, or globally distributed workflows and establishing operational governance, service standards, and escalation paths.
• Collaborative & distributed mindset: Strong cross-functional collaboration skills (Sales, Finance, Legal, Systems) and comfort thriving in a distributed-first workplace.

• Education & foundations: BS/BA in Business, Economics, Finance, Operations, Accounting, or equivalent practical experience.
• Systems & tooling: Practical working knowledge of CPQ/Quote-to-Cash systems, Salesforce, Oracle Fusion, NetSuite, Jira, Confluence, DocuSign, and cloud marketplaces.
• Analytical skills: Strong proficiency in Excel (ad hoc formulas, workload/pricing analyses, and performance trend evaluation).
• Transactional & motion expertise: In-depth experience with quote creation, revision, order management, provisioning, signatures, and document control across direct, partner, and sales-led motions.
• Operational judgment & governance: Strong judgment balancing speed, quality, customer outcomes, and risk, with experience driving process improvements from stakeholder feedback.