Business Systems Manager

Working at Atlassian

Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Business Systems Managers are the functional owners for the third‑party platforms and connected internal tooling that power Atlassian's Community, Customer Education, and Lifecycle + Advocacy programs. BSMs translate program and business needs into system roadmaps, requirements, integration needs, and release plans while balancing strategy with tactical execution. We ensure our tools are reliable, scalable, and aligned to measurable program outcomes and budgets.

Primary Responsibilities

Roadmap, Delivery, and Change Management (~80%)

• Roadmap planning: Support the creation and maintenance of quarterly/annual platform roadmaps aligned to team priorities; sequence intake and dependencies across workstreams
• Requirements and design: Discover and document end‑to‑end business requirements and testing scenarios; partner with Atlassian engineering, vendors, and internal tooling to translate to technical requirements and acceptance criteria
• Program delivery: Lead implementation plans, cutover/release plans, risk/issue logs, and cross‑team dependency management; drive clarity and stabilization
• Integrations: Ensure tools are properly connected, support business needs, and facilitate the smooth flow of information between systems and teams
• Enablement and documentation: Publish user guides and internal playbooks; partner with technical teams to host demos, office hours, and release enablement for stakeholder teams
• Change management: Plan and execute change (stakeholder mapping, comms, training, adoption metrics); ensure smooth transitions for feature launches and vendor changes

• Vendor management: Primary point of contact for assigned vendors; manage backlogs, SLAs, security reviews, and EOL/transition plans
• Governance and access: Define and administer roles/permissions, guardrails, and audit practices
• Maintenance and reliability: Coordinate maintenance windows, outage comms, health checks, and post‑incident follow‑ups
• Support partnership: Partner with support teams on workflows, knowledge base quality, and scalable process improvements emerging from support feedback
• Budget and procurement partnership: Collaborate with Finance on renewals, forecasting, usage and seat planning, PO amendments, and invoice flow; ensure spend aligns to measurable outcomes

• Experience owning complex SaaS platforms and connected tooling end‑to‑end from roadmap definition, integration needs and backlog management through release planning for business‑critical programs
• A track record of translating ambiguous program and business needs into clear system requirements and designs, documenting end‑to‑end flows, user stories, and acceptance criteria in partnership with engineering and vendors
• Demonstrated strength in strategic problem solving and prioritization, connecting systems work to measurable business and program outcomes, sequencing dependencies, and making trade‑offs across multiple workstreams
• Proven experience leading end‑to‑end delivery and change management for platform initiatives, including implementation and cutover planning, risk and issue management, stakeholder communications, training, and adoption measurement
• Hands‑on experience with vendor management ensuring vendor tooling meets the needs of the business
• A data‑informed, operational mindset, using health checks, analytics, and support insights to drive continuous improvement and build scalable processes, documentation, and run‑the‑business practices