Sales Business Coordinator

Introduction to the Job

The Sales Business Coordinator plays a pivotal role in streamlining sales processes and ensuring smooth backend operations for the sales organization. This position supports the sales team by managing systems, coordinating inquiries and orders, and enabling data‑driven decision making through effective use of ERP, BI tools, and sales‑related systems.

Roles and Responsibilities

Sales Support & System Management

• Provide materials, analysis, and contract management to enable sales activities.
• Operate, maintain, and improve sales systems and databases.
• Suggest and implement process improvements that enhance sales efficiency and reduce operational costs.
• Serve as a key user or subject-matter expert (SME) for relevant sales systems.

• Capture customer inquiries and forecasted demand in SAP; clarify uncertainties with Account Managers or customers.
• Manage quotes and follow up on order bookings; escalate issues to senior staff when needed.
• Initiate the order‑booking process and ensure accurate handover to downstream teams (ABS).
• Support delivery and return processes (including RMAs) by liaising with Account Managers and customers.

• Proactively gather data, check statuses, and follow up with internal and external stakeholders.
• Facilitate communication and provide accurate, timely updates to maintain alignment across teams.

• Contribute to improvement or transformation projects with sound judgment and system expertise.
• Participate as a key user or SME on process or system‑related initiatives.

• Strong data analysis capabilities to support decision making.
• Proficiency with ERP platforms and other sales‑related systems.
• Ability to manage and maintain structured databases.

• Capable of identifying issues quickly and resolving them efficiently.
• Ability to recognize opportunities for process improvement.
• Operational discipline for accurate data entry, follow-through, and documentation.

• Effective communication with Account Managers, customers, and cross-functional teams.
• Strong stakeholder management and coordination abilities.

• This position is located on‑site in Chandler, AZ. It requires physical presence to attend in‑person work‑related events, training courses, and meetings, and to support teamwork, collaboration, and innovation.
• Expected to act as a key user or SME for sales systems and operational tools.
• Will work closely with other support teams to ensure accurate handovers and smooth operational flow.
• Plays a central role in ensuring that sales operations are efficient, well‑controlled, and data‑driven.

• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, or feel; stoop, kneel, crouch, twist, reach, and stretch. May occasionally be required to move around the campus.
• Occasionally lift and/or move up to 20 pounds.
• Specific vision abilities include: close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.