Field Service Engineer - Customer Support

Introduction to the Job
As a Field Service Engineer 2, you play a key role in helping ASML achieve its mission to unlock the potential of technology for the benefit of society. By joining our Customer Support department, you contribute directly to the productivity and satisfaction of our customers. You help maintain the most advanced semiconductor equipment in the world, ensuring it runs smoothly and efficiently. Your work as a Field Service Engineer 2 makes a real difference to the future of electronics and supports ASML's commitment to innovation, collaboration, and excellence.

Role and Responsibilities
As a Field Service Engineer 2, you deliver high-quality support to our customers. You solve challenges, foster teamwork, and create positive experiences for those who rely on our technology.

• Diagnose and resolve equipment issues at customer sites using logical troubleshooting steps.
• Install, maintain, and repair ASML systems to ensure optimal performance.
• Communicate clearly and respectfully with customers and colleagues, keeping everyone informed of progress.
• Follow safety guidelines and contribute to a safe work environment for all.
• Document actions and findings accurately to support continuous improvement.
• Collaborate with cross-functional teams to share knowledge and drive customer success.
• Participate in training and development to stay updated with the latest technologies and processes.

• You hold a Bachelor's Degree in Electrical Engineering, Mechanical Engineering, Physics, Computer Science, or a closely related field, OR at least two years experience.
• You have at least two years of experience in field service, technical support, or equipment maintenance, preferably in the semiconductor industry.
• You are familiar with using diagnostic tools, measurement systems, and computer-based reporting platforms.
• You have experience working with complex technical systems in a fast-paced environment.

• You solve problems thoughtfully and take initiative to find solutions.
• You communicate clearly and respectfully with everyone you interact with.
• You adapt quickly to changing situations and learn new skills as needed.
• You work well in diverse teams and value different perspectives.
• You manage your time effectively and stay organized under pressure.
• You act with integrity and follow safety protocols at all times.
• You show attention to detail in your work and documentation.
• You support others and share knowledge to build team success.
• You embrace technology and seek opportunities to improve processes.
• You maintain a positive attitude and demonstrate resilience when facing challenges.

• Should expect 25% travel
• 12-hour shifts, often at customer site. Working days shift (expecting Sun-Tues and every other Wed)