Senior Billing Specialist / Billing Team Lead - India AR Delivery Hub

Join Aristocrat, a global leader in gaming content and technology, where our mission is to bring happiness to life through the power of play. As a Senior Billing Specialist / Billing Team Lead in our India AR Delivery Hub, you will play a crucial role in managing smooth billing operations across multiple regions. This outstanding opportunity lets you lead a team of billing specialists, support consistent billing processes, and promote automation initiatives to ensure high-quality service and accuracy. Become part of a dynamic, collaborative environment committed to excellence and innovation!

What You'll Do

• Handle the daily billing queue, allocate work, and ensure SLA adherence for India billing specialists.
• Support standard invoice creation, recurring billing, portal uploads, billing status tracking, and initial corrections.
• Review billing output for accuracy, completeness, timeliness, and adherence to SOPs and controls.
• Coordinate with Regional Billing Leads for Americas and APAC billing requirements.
• Advance non-standard billing issues, contract/pricing questions, and customer-impacting exceptions to the appropriate regional owner or AR Resolution Team.
• Train, cross-train, and guide India billing specialists to provide backup support across regions.
• Maintain SOPs, process documentation, quality checklists, and billing performance reporting.
• Use AI-enabled workflow tools, exception dashboards, and automated trackers to prioritize billing queues and identify recurring billing issues.
• Support automation opportunities for invoice generation, portal uploads, status reporting, and billing exception identification.
• Collaborate with the India AR Delivery Hub Manager and regional billing owners to improve billing data quality and reduce manual interventions.

• 3+ Experience in billing, accounts receivable, order-to-cash, shared services, or finance operations.
• Prior team lead, senior specialist, quality review, or process trainer experience preferred.
• Strong knowledge of billing controls, invoice accuracy, customer portals, and procedure-based processing.
• Strong communication skills with the ability to coordinate across India, Americas, APAC, and future EMEA collaborators.