Senior Product Consultant - Product Consulting Group

Company Overview

Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world's most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow's challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes.

Financial technology is a high-growth industry as change and innovation continue to disrupt the status-quo and prompt major transformation. Arcesium is at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities. We value intellectual curiosity, proactive ownership, and collaboration with colleagues, and we empower you to meaningfully contribute from day one and accelerate your professional development.

Team Summary

We are looking for a candidate who should be self-motivated and critical thinker with strong communication skills to join our Product Consulting Group. The team is the first point of contact for our clients, provides day to day support for the platform and workflow related issues. The team is also involved in handling/resolving any operational issues faced by clients while using our world-class suite of middle/back-office applications and follow with internal teams as per defined SLAs.

• Client Partnership & Support: Build and manage strong client relationships as the main point of contact, addressing product and application queries while ensuring timely resolutions in line with SLAs.
• Operational Excellence & Issue Management: Provide expert support to resolve operational queries, assess issue criticality, collaborate internally to find root causes, and escalate complex matters appropriately.
• Training & Knowledge Enablement: Deliver client training on the Arcesium platform and continuously update training materials and documentation to keep clients informed and empowered.
• Insight & Trend Analysis: Keep detailed records of client inquiries to identify patterns and proactively improve service by addressing recurring challenges.
• Cross-Functional Collaboration & Onboarding: Partner with internal technical teams and Product Management to support operational activities and ensure seamless onboarding of new clients and funds.

• A Bachelor or a Master in a Financial discipline with 5+ years of experience in financial services, particularly in supporting trade life cycles and/or interacting with hedge fund managers, investment managers, asset managers or other buy/sell side firms.
• A good exposure to Equities, Fixed Income, OTC & Swaps trade lifecycle.
• Proficient in financial services industry domain knowledge, preferably middle office processes and sound knowledge of financial instruments and fund accounting are essential for this role.
• Proven experience in client management, demonstrating a proactive approach to understanding and addressing client needs and concerns and of building strong relationships to ensure a positive client experience.
• Strong communication skills, both verbal and written, with the ability to explain technical information clearly and effectively to clients.
• A client-centric mindset, focused on delivering high-quality service and solutions tailored to individual client requirements.
• Ability to multitask and manage multiple client requests effectively, prioritizing based on urgency and impact.
• High level of personal maturity, with a collaborative attitude and a commitment to teamwork in a client-focused environment.
• Should be able to demonstrate delivering high-quality work under stringent deadlines.
• Technical proficiency in Python and operations of API's is desirable.
• Have a valid working permit to work in the country.

• Flexible work arrangements (hybrid model) and a casual dress code
• Opportunity to work on challenging projects in a dynamic, global environment
• Continuous learning and development opportunities
• Collaborative and innovative work culture
• Competitive compensation and benefits package
• Modern and comfortable office located at Avenida da Liberdade (Lisbon)