OTC Analyst

Join us as an OTC Analyst and become part of a team responsible for managing customer accounts across the Order-to-Cash process. You will focus on collections, overdue payments, dispute resolution, and account monitoring while working closely with customers and internal Finance teams to support healthy cash flow and accurate financial reporting.

Your Role:

• Manage assigned customer accounts and monitor due and overdue balances.
• Follow up with customers on outstanding payments and secure Promises to Pay.
• Handle customer queries related to billing, invoicing, and payments.
• Review and resolve customer disputes, deductions, and claims.
• Monitor ageing items and escalate overdue or unresolved cases when required.
• Cooperate with Cash Application and Billing teams to resolve account issues.
• Prepare forecasts, Past Due reports, and provide updates on AR account status.
• Support write-offs, audits, process improvements, and OTC compliance activities.

Your Background:

• 2-3 years of experience in OTC, Collections, Accounts Receivable, or a related area.
• Good understanding of collections, billing, payments, and dispute management processes.
• Strong customer relationship, communication, and negotiation skills.
• Strong analytical and problem-solving skills with a results-oriented approach.
• Very good English and strong MS Office skills, particularly Excel.
• Good organizational skills and attention to detail.
• Knowledge of SAP and EMEA billing/payment processes is an advantage.

Why join us?

• You grow at Aptiv. Aptiv's winning culture is global by design. We bring together diverse perspectives, cultures, and business contexts to solve our customers' toughest challenges. In this environment, every individual can grow, lead, and make an impact, regardless of background, because inclusion fuels how we innovate and win.
• You make an impact at Aptiv. One of the strengths of humanity is our drive to progress, to improve, to achieve more tomorrow than we did yesterday. People need solutions they can trust when it matters most. At Aptiv, you are building those solutions every day.
• You have support at Aptiv. We ensure you have the resources and support you need to take care of your family, your physical health, and your mental health with a competitive benefits package.

Your Benefits at Aptiv:

• Private health care (Signal Iduna) and Life insurance for you and your beloved ones.
• Well-Being Program that includes regular webinars, workshops, and networking events.
• Hybrid work (min. 47 days/yr of remote work, flexible working hours).
• Employee Pension Plan paid by the employer (you get + 3,5% on each gross salary).
• Access to sports groups and Multisport card.

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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.

Client-provided location(s): Krakow, Poland

Job ID: Aptiv-J000705634

Employment Type: OTHER

Posted: 2026-10-21T02:56:04