North America Warranty Manager

Warranty Manager - NA

Why join Aptiv? You'll have the opportunity to work on cutting-edge applications, develop breakthrough technologies, and deliver innovative solutions to some of the world's leading automotive brands. See your work come to life on the road-helping make mobility safer, greener, and more connected. Ready to shape the future of mobility with us?

YOUR ROLE

As a Warranty Manager - NA on our team, you'll leads regional WQE team and acts as the quality customer liaison during warranty analysis process flow escalations. Warranty manager assures timely response to customer field claims, structured problem solving and systemic improvements

to avoid recurrence.

In your daily job you will:

• Lead all NA warranty activities for products from NA PML's
• Warranty cost forecast, supervise- COPQ
• Negotiate warranty costs with customers
• QS action item tracking and implementation
• Reduce warranty claims across products/customers
• Resource allocation based on workload
• Prepare and lead Yearly technical factor negotiations
• Initiate SWAT process in case is required
• Lead investigation and implement Root cause for warranty returns
• Ensure attendance on Quality System audit in terms of Warranty related item
• Close follow-up of action and closure
• EDEC program follow-up
• Participate in Warranty QTT global activities.
• Synchronize with Warranty QTT global team on systematic improvement on the Warranty processes.
• Communicate all of the team's activities with your Competency Manager and other disciplines (Operations, Manufacturing Engineering, PC&L, etc.) as required.
• Review documentation (procedures, reference documents, work instructions, etc.)
• Lead standardization on warranty procedures within IS segment.
• Manage and recommend trainings for standard report updates.
• Share audit results
• External and Internal Audit Reports and Corrective Actions to any nonconformances to be shared with the team
• Our goal is to learn from one another and implement best practices across the division.
• Be prepared for global warranty QTT to share activities from your region. For

• Best Practices
• Systemic Concerns
• Keep up-to-date on Quality Systems information:
• Customer Specific Requirements (VDA field failure analysis, GS 95004,...)Core Tools (Weibull, mini tab, gate charts,..)
• Drive warranty and EDEC standards in America.
• Assure work balance and development for WQE team
• Customer point of escalation for complex warranty claims.

• Bachelor in EE or ME
• 10+ years of work experience in automotive industry (product, quality engineering)
• 3+ years of work experience in managerial roles
• Excellent communication skills
• Experience working/interacting with OEMs (FORD, GM, STLA)
• Demonstrable capability to manage complex quality crises
• Leadership and high-performance team development
• Strong problem solving capabilities
• Good stress-tolerant and conflict-management personality
• Weibull analysis experience

• You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
• You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.
• You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

• Private health care effective day 1 of employment
• Life and accident insurance
• Paid Time Off (Holidays, Vacation and Parental leave)
• Relocation assistance may be available
• Learning and development opportunities
• Discount programs with various manufacturers and retailers
• Recognition for innovation and excellence
• Opportunities to give back to the community
• Tuition Reimbursement