Lab Operations -Senior Engineer

Senior Engineer - Lab Operations - Senior Engineer

ABOUT WIND RIVER

Wind River is a global leader in delivering software for mission-critical intelligent systems. For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and reliability.

Wind River helps customers across automotive, aerospace, defense, industrial, medical, and telecommunications industries solve complex technology challenges on their journey toward the new intelligent machine economy. The company's software powers generation after generation of the safest, most secure systems in the world. Examples include playing a key role in NASA space missions such as Artemis I, the James Webb Space Telescope, and multiple Mars rovers. We've achieved recent 5G milestones including the world's first successful 5G data session with Verizon and building one of the largest Open RAN networks in the world with Vodafone.

The company has received industry recognition for its technology innovation and leadership, and for its workplace culture, including global Great Place to Work certification and being named a "Top Workplace" for ten consecutive years. If you want to be part of a unique culture where the lived experience is based on our cultural attributes of growth mindset, customer-focus, and diversity, equity, inclusion & belonging, come join us and help advance the future software defined world.

YOUR ROLE

As a Lab Operations Senior Engineer (LabOps SE) on our team, you'll provide internal support for Wind River's engineering, development, sales, and support teams. We manage reliable labs, cloud environments, networks, systems, remote access, and embedded devices that enable engineering and test teams to develop and test software globally, ensuring 24/7 accessibility.

• Build and maintain cloud lab environments per engineering requirements.
• Design, build, and document network configurations (L2/L3, IPv4/IPv6) for cloud and embedded labs using Ethernet, DAC, and fiber connections.
• Configure and debug GPS and PTP systems.
• Set up and maintain servers through iDRAC, BMC, iLO, and related interfaces; manage firmware, BIOS, remote consoles, and SOL connections.
• Connect and document all network interfaces and other cabling.
• Follow safety practices when working with ladders, pallets, and heavy systems (ask for help when necessary).
• Add and maintain detailed hardware and connectivity inventory in NetBox and other lab tools.
• Update and manage IPv4 and IPv6 DNS records for infrastructure and devices.
• Provide excellent customer support and assistance for all lab users.
• Occasionally install and support embedded targets, managing firmware and BIOS updates; handle static-sensitive devices with care. Enable remote access via serial console or KVM. Support devices with BIOS, U-Boot, VxWorks boot loaders (Some labs require restricted security clearances, with strict access, data protection and citizenship requirements.)
• Configure Redfish, LLDP, VXLAN, and port-channels as required.
• Demonstrate strong Linux command-line skills and familiarity with standard CLI tools.
• Track tasks using Jira and GitLab.

• Computer Science, Computer Networking, Lab Management, Electrical Engineering, or IT degree/diploma
• Self-starter with a strong sense of ownership, commitment, and quality.
• 5+ years of relevant experience with computers, networking, lab infrastructure, racks and embedded systems.
• Strong networking background with L2 and L3 protocols, VXLAN, PTP, to configure and support Ethernet networks.
• Ability to build and support RF and GPS cabling.
• Ability to debug issues with a multimeter (DMM) or oscilloscope.
• Work carefully with delicate and ESD-sensitive devices and electronics.
• Have broad exposure to hardware, firmware, and networking technologies.
• Experience with electronics, network interfaces, embedded systems, desktop computers, and server hardware.
• Comfortable researching technical information independently.
• Motivation to find solutions but know when to collaborate and seek input.
• Physically capable of unboxing, installing, and maintaining lab equipment.
• Safety-conscious and use good computer security practices.
• Proficient in creating clear network diagrams and configuration documentation.
• Mechanically inclined, with experience using hand tools and test equipment.
• Familiarity with Confluence, NetBox, Jira, GitLab, SharePoint, Visio, and Dell networking.
• Passionate about technology and continuous learning, fostering knowledge sharing within the team.
• Have a positive attitude, be eager to share findings and work well with others.