Customer Service Specialist

Key Responsibilities

• Serve as the primary point of contact for assigned key customer accounts

• Process customer orders, provide order confirmation and ensure on-time delivery.

• Manage customer inquiries through phone, email, and customer portals.

• Coordinate with Sales, Material planning, Production, Purchasing, Engineering, Finance, and Quality teams to resolve customer issues.

• Monitor order status and proactively communicate updates, risks, and delivery commitments to customers.

• Perform demand analysis and maintain customer forecasts in alignment with customer requirements and business plans.

• Review demand trends and collaborate with planning teams to support inventory and production planning activities.

• Perform periodic order reconciliation with customers

Core Competencies

• Bachelor's degree in Business, Engineering, Supply Chain, or a related field.

• 3-7 years of experience in Key Account Management, Customer Service, Sales Support, or Commercial Operations.

• Strong verbal and written communication skills.

• Customer-centric mindset with a passion for delivering exceptional service.

• Excellent problem-solving and analytical capabilities.

• Strong interpersonal skills with the ability to build relationships across functions and customer organizations.

• Proficiency in SAP ERP and Microsoft Excel

• Ability to manage multiple customer accounts and competing priorities in a fast-paced environment.

• Effective time management and organizational skills.