Customer Response Engineer

Why join Aptiv? You'll have the opportunity to work on cutting-edge applications, develop breakthrough technologies, and deliver innovative solutions to some of the world's leading automotive brands. See your work come to life on the road-helping make mobility safer, greener, and more connected. Ready to shape the future of mobility with us?

YOUR ROLE

Coordinate required activities across multiple company disciplines to deliver timely responses to customer-reported failures, ensuring all work is carried out with diligence, quality, and safety.

RESPONSABILITIES:

• Maintain communication and meet the requirements of both internal and external customers.
• Coordinate activities for the implementation of containment actions and corrective actions in response to customer quality complaints.
• Provide external quality performance information to the Warranty Engineer when required.
• Support activities related to IATF 16949:2016.
• Provide support to Quality Engineers when there are questions regarding acceptance criteria.
• Know, understand, and comply with each customer's specific response requirements.
• Attend daily quality review meetings.
• Form an MRB with qualified team members to develop a response plan for each customer complaint.
• Review customer scorecards.
• Review and update customer portals.
• Submit timely responses through customer portals.
• Review and update DPRTS and/or the Qsys system.
• Attend RTE group meetings to ensure that DPRTS or Qsys items pending closure meet implementation deadlines and required documentation, in alignment with the Customer Response Manager.
• Generate and update customer performance charts ("Gate Charts").

• Basic knowledge of technology in the relevant area.
• Intermediate level of interpersonal skills.
• Good oral and written communication skills.
• Analytical problem-solving skills.
• Ability to read technical drawings/blueprints.
• Knowledge of quality standards.
• Knowledge of statistical techniques.
• Ability to use measuring instruments.
• Knowledge of problem-solving techniques.
• Advanced knowledge of software/computer applications.
• Specific knowledge of each customer.
• Negotiation skills.
• Advanced English.

• You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
• You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.
• You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.