Customer Quality Manager
Important Company Update - Please Read Before Applying.
On January 22, 2025, Aptiv announced its decision to separate its EDS division to form two separate independent companies:https://www.automotiveworld.com/news-releases/aptiv-announces-intention-to-separate-its-electrical-distribution-systems-business/
This role is within the EDS segment, and you will be joining that segment as it becomes its own entity, with a rich heritage and proven track record as a global leader in low and high voltage power and signal distribution systems. Our solutions are central to enabling the next generation of electrified, automated, and connected vehicles, and we are committed to innovation, sustainability, and engineering excellence.
We are looking for talented individuals who are excited by the opportunity to help shape the future of EDS and delivering industry-leading solutions to the world's top automotive manufacturers.
Why join us? You will have the opportunity to work on cutting-edge applications, develop breakthrough technologies, and deliver innovative solutions to some of the world's leading automotive brands. See your work come to life on the road-helping make mobility safer, greener, and more connected. Ready to shape the future of mobility with us?
YOUR ROLE
As a Customer Quality Manager on our team, you will lead customer quality for customers projects, maintaining communication between customers, company service center, Customer support engineers and manufacturing facilities. Implement quality strategies to achieve zero defects at customer location. Drive all 0km quality and warranty activities for customer.
In your daily job you will:
Technical Leadership
• Implement defined strategies to support and achieve company quality objectives.
• Support vehicles build programs and provide feedback to the manufacturing plants on quality issues raised.
• Liaise with manufacturing plants and provide feedback on customer performance to ensure quality is maintained at world class levels.
• Drive warranty related activities and participate in all activities to implement changes to reduce warranty cost impact.
• Assigned as a Customer Representative with responsibility to ensure that Customer Specific Requirements are met. Including, but not limited, to setting quality objectives and related training, corrective and preventive actions, customer scorecards, customer portals and providing related trainings to the respective team members.
Want more jobs like this?
Get jobs in Mladá Boleslav, Czech Republic delivered to your inbox every week.
• Management representative to ensure compliance with IATF 16949.
• Stay up to date with manufacturing and quality innovations and engage with the customer.
Project management
• Provide customer support on projects e.g., meetings, progress reporting and plant visits.
• Ensure effective communication between Customer and relevant manufacturing facilities.
• Liaise with company Site leadership, Program teams and Quality Director / CBU Quality Manager
• Participate actively to the continuous improvement of the company Business System and projects.
• Monitor and close quality issues to target timescales.
People management
• Develop and maintain structure to ensure all customer projects are properly resourced.
• Establish a continuous improvement culture and set targets to focus on improved performance.
• Develop team in line with current and future demands.
Customer Focus
• Customer representative for customers activities.
• Maintain effective communication links into the customer and internal teams.
• Manage stakeholders and their expectations through regular communications.
YOUR BACKGROUND
Key skills and competencies for succeeding in this role are:
• 5 years of automotive engineering/quality or similar skills.
• Strong relationship building and Communication skills.
• Experience with leading a team, setting goals and objectives.
• Independent, as well as a Team Player.
• Flexible, structured, punctual, well organized.
• No restriction for travel - expected travel locally and internationally (20%)
• Local Language and Advanced English.
• Computer literacy skills i.e. Microsoft Office, etc.
• Ability to read an engineering drawing
#Li-PP1
Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates
Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Pet Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Mental Health Benefits
Parental Benefits
- Non-Birth Parent or Paternity Leave
- Birth Parent or Maternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
Financial and Retirement
- 401(K) With Company Matching
- 401(K)
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Work Visa Sponsorship
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
Company Videos
Hear directly from employees about what it is like to work at Aptiv.