Business Services Automation Lead
YOUR ROLE
The Business Services Automation Lead is responsible for defining and executing the automation strategy for Global Business Services (GBS), providing services to Finance, Supply Chain Management (SCM), HR, and other business functions. This role drives innovation through AI, machine learning, hyperautomation, and advanced workflow technologies, ensuring scalable, secure, and impactful solutions.
You will lead a team of specialists, develop automation roadmaps, and deliver high-quality solutions that optimize corporate processes across multiple departments. Collaboration with IT, process owners, and business stakeholders is key to identifying opportunities for end-to-end automation, leveraging technologies such as RPA, AI/ML, NLP, process mining, ServiceNow workflows, and low-code platforms.
Key Responsibilities
• Own and evolve the GBS automation and AI roadmap, aligned with strategic transformation goals
• Develop and maintain automation frameworks, governance models, and best practices for scalability and compliance
• Define solution standards, documentation, and approval workflows for automation initiatives
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• Establish and manage an Automation Center of Expertise (CoE), selecting appropriate technologies (RPA, AI/ML, NLP, process mining, ServiceNow, workflow orchestration)
• Identify, evaluate, and prioritize automation opportunities across GBS, SCM, HR, Finance, and other departments, ensuring measurable business impact
• Drive productivity improvements through automation and AI-driven solutions
• Oversee operational management of digital workforce, monitoring performance and optimizing utilization
• Benchmark market trends and integrate advanced AI capabilities (e.g., predictive analytics, generative AI, conversational bots)
• Collaborate with IT on technology selection, infrastructure, and security compliance
• Ensure consistency and continuity across multiple delivery teams through solution design reviews
• Mentor and develop team members, fostering expertise in AI, automation, and emerging technologies
• Continuously explore new tools and services to enhance automation maturity
YOUR BACKGROUND
• 7+ years of experience including:
o Business process automation and AI-driven solutions, ideally in a global or shared services environment
o People leadership, mentoring, and team development
• Proven track record in designing and implementing automation strategies using diverse technologies (RPA-UiPath, AI/ML, NLP, process mining, ServiceNow)
• Demonstrated ability to deliver measurable results through automation
• Knowledge of application development lifecycle and integration patterns
• Familiarity with multiple automation platforms and AI services
• Understanding of data-driven automation and leveraging AI for predictive and prescriptive analytics
WHY JOIN US?
• You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
• You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.
• You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.
YOUR BENEFITS AT APTIV:
• Private health care (Signal Iduna) and Life insurance for you and your beloved ones
• Well-Being Program that includes regular webinars, workshops, and networking events
• Hybrid work (min. 47 days/yr of remote work, flexible working hours)
• Employee Pension Plan paid by the employer (you get + 3,5% on each gross salary)
• Access to sports groups and Multisport card
APPLY TODAY, AND TOGETHER LET'S CHANGE TOMORROW!
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Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates
Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Pet Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Mental Health Benefits
Parental Benefits
- Non-Birth Parent or Paternity Leave
- Birth Parent or Maternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
Financial and Retirement
- 401(K) With Company Matching
- 401(K)
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Work Visa Sponsorship
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
Company Videos
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