Sr. Director, TSMC Customer Quality Head

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location:
Hsinchu,TWN, Kaohsiung,TWN, Taichung,TWN, Tainan,TWN

• Global TSMC Customer Quality Head
• Drive local Taiwan customer quality team to support TSMC Taiwan fabs.
• Align strategy and BKMs across global TSMC customer quality engineers
• Provides leadership and direction through managers. Is accountable for the performance and results of a region or related job families. Executes segment/functional business plans and contributes to the development of segment/functional strategy. Decisions are guided by segment/functional strategy and priorities. Directs and controls the activities of a broad functional area. Provides leadership to a team or functional area that provides strategic focus to the Customer Quality Org.
• Ensures that customer perspectives are understood and addressed by business leaders, resulting in improved delivery of products and services.
• Provide day-to-day management support to the development, evaluation, and implementation of strategies to respond to customer issues.
• Works with cross-functional teams to align customer resolutions with business objectives. Identifies opportunities to improve customer quality.
• Serves as the primary contact in the customer quality team in resolving issues.
• Interfaces with key customers to ensure customer satisfaction and that products meet customer specifications. In case of customer inquires or issues, the Global Quality organization is responsible for providing customers with answers and driving each issue to resolution.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

• Demonstrates broad and comprehensive understanding of different systems, theories and practices

• Applies broad industry and commercial awareness to drive financial and operational performance across business unit, department or sub-functions

• Leads through subordinate managers of managers; executes segment/functional business plans and contributes to the development of segment/functional strategy

• Directs the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment

• Guided by segment/functional strategy, impacts results of a department, business unit or sub-function or facilitates the work done by other segments/functions by providing support to impact the business

• Negotiates and influences the opinions of others at the senior executive level and in external organizations; exercises sensitivity to the audience