Software (Technical) Support Engineer
Who We Are
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
What We Offer
Location:
Bangalore,IND
You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
We are looking for a Software (Technical) Support Engineer to increase the Team in Bengaluru, India
Key Responsibilities
• Virtual Machine Support - Support and maintain a large cluster of virtual machines (VMs) running multiple Microsoft Windows OS (Server 2008 / Server 2019 / Windows 10 / CE 7 / etc.) with custom configuration and software interacting over a VLAN environment. Develop and release updated virtual machines for new product introductions - updated OS / software baseline. Maintain custom software configuration sets for existing product releases. Knowledge of VMWare infrastructure and functional operations required.
• System Software Troubleshooting - Microsoft/Networking/Applications (Analyze reported problems & Validate solutions -Provide troubleshooting plans to discover root cause - Deliver rapid resolution on systemic issues)
Understand, research, and resolve internal and external application and systems issues of moderate difficulty. Independently learn and investigate systematic bug or systematic software failures from internal teams. Track and report findings within internal ticketing system.
• Software Test & Validation (Collect & Incorporate Customer specific test scenarios -Construct virtual machines for testing & troubleshooting - Execute test plans to Validate Software & VM release). Work closely with development team on application release & deployment.
• Create, test, and verify installation/upgrade instructions for Applied Materials' product releases. Develop and train field teams on software procedures related to virtual machines.
• Attend AMAT classes in designated product line and external classes for third-party software.
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• Provide assistance in analysis of customer OS performance, integration and database management issues. Deliver updates and reports to managers, partners and peers.
• Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation.
Technical Competencies:
1. Basic Understanding
2. Working Experience
Software Test Simulation (2); Software Test Scripts (1); Software Test Requirements / Specifications (1); Software Test Execution (2); Software Test Documentation (1); Software Test Cases (1); Software Test And Test Release Plan Design (1); Software Tech Support Knowledgebase Sharing (2); Software Issue Problem Statement (2); Software Issue Investigation (1); Software Distribution (1); Internal Software Training (1); Factory Automation Support (1);
Equipment Factory Automation Support (1); Customer Software Simulations (1); AMAT Product Development Life Cycle (1); Troubleshoot Software Issues (1); Track Software Performance (1)
Other Competencies:
Service Excellence (1); Project Management (1); Problem Solving (2); Present Field Issues (1); New Product/Feature Documentation (1); Develop Customer Relationships (1); Customer Service Management (1); Communication (1); Accuracy & Attention to Detail (1)
Business Expertise
• Understands key business drivers; uses this understanding to accomplish own work in autonomy
Problem Solving
• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents
Impact
• Impacts quality of own work and the work of others on the team; works within guidelines and policies
Interpersonal Skills
• Explains complex information to others in straightforward situations
• Customer Management capabilities
Education: Bachelor or Master Degree (Computer Engineering, Electronic Engineering, Automation Engineering)
Experience: 2 - 4 Years
Travel: 10%, mainly Taiwan, Headquarters in US
Languages: English Fluent
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 10% of the Time
Relocation Eligible:
Yes
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA With Employer Contribution
- HSA With Employer Contribution
- Health Reimbursement Account
- FSA
- HSA
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
- Fertility Benefits
- Adoption Leave
- Non-Birth Parent or Paternity Leave
- Adoption Assistance Program
- Family Support Resources
- On-site/Nearby Childcare
Work Flexibility
- Flexible Work Hours
- Work-From-Home Stipend
Office Life and Perks
- On-Site Cafeteria
- Commuter Benefits Program
- Casual Dress
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Unlimited Paid Time Off
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Stock Purchase Program
- 401(K)
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Access to Online Courses
- Internship Program
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Shadowing Opportunities
Diversity and Inclusion