Process Support Engineer IV - (E4) - Micron Account

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location:
Hsinchu,TWN, Linkou,TWN, Taichung,TWN

You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.

• Draw from your specialized expertise to provide high-visibility customer support through on-site installations, system diagnoses, and the service and repair of complex systems and equipment
• Work closely with the customer to develop leading-edge processes to manufacture the most advanced semiconductor chip, with equipment optimized to their needs
• Create hypothesis experiments and design of experiments (DOE); analyze data with statistics; and compile reports with high-level conclusions on technically challenging process engineering experiments
• Troubleshoot complex problems; perform multiple root cause analysis; and resolve a variety of difficult process engineering and customer product issues
• Communicate with both internal stakeholders and the customer to achieve goals with a focus on building relationships and establishing trust
• Apply your extensive knowledge of best practices to identify innovative solutions
• Serve as a resource for junior colleagues and a liaison between the customer and business unit; you may also lead functional teams or projects

• Master's degree or PhD in chemistry/ physics, materials engineering, electrical engineering, optoelectronics, or related field
• 10+ years of hands-on experience in semiconductor equipment or process engineering, with expertise in CVD, PVD, or CMP technologies
• Proven ability to independently lead complex troubleshooting, root cause analysis, and on-site customer escalations
• Excellent communication skills with the ability to interact effectively with customer engineers, field service teams, and global engineering groups
• Proficiency in English (reading, writing, and communication) to support technical discussions, documentation, and collaboration with global teams
• Demonstrated ability to manage priorities, drive actions, and deliver results in a fast-paced environment