Order management (NCG)

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location:
Shanghai,CHN

You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.

• Create quotations and sales opportunities under supervision in ERP system and provide to customers
• Support order-related processes including bidding documentation, Contract negotiation, payment tracking, and order follow-up
• Assist in tracking down payment (DP), LC, and AR status, and update related tracking files as required
• Escalate issues or customer requirements that cannot be met, following defined procedures
• Handle customer inquiries via phone, email, and other channels with support from the team
• Maintain accurate records and documentation to support audits and internal reviews

• Demonstrates basic understanding of order management processes, ERP systems, and business operations
• Learns and applies standard procedures, policies, and tools through on-the-job training
• Willing and able to develop knowledge in bidding, payment, and order fulfillment processes

• Applies foundational business knowledge gained through education or internship experience
• Understands the importance of accuracy, compliance, and timeliness in order processing
• Develops awareness of how order management supports sales and revenue collection

• No supervisory responsibilities
• Accountable for own tasks and deliverables under guidance
• Demonstrates a positive learning attitude and takes responsibility for continuous improvement

• Uses established procedures to resolve routine issues
• Seeks guidance when handling unfamiliar or non-standard situations
• Learns to analyze information and identify basic issues in orders or documentation

• Has limited impact on the work team

• Contributes to team objectives by completing assigned tasks accurately and on time
• Supports overall order management operations through reliable execution

• Communicates clearly and professionally with internal teams and customers
• Exchanges straightforward information, asks questions, and confirms understanding

• Bachelor's degree, fresh graduates are welcome
• Detail-oriented, responsible, and willing to learn
• Basic English reading and written communication skills
• Familiar with Excel or ERP systems is a plus