Order Management I - (B1)

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Salary:
$60,000.00 - $73,500.00

Location:
Austin,TX, Home / Mobile,TX-001

You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

• Responsible to process and maintain customer request via emails and phone call in SAP CRM System
• Responsible to create and maintain quotations/opportunities/sales orders/service case in SAP CRM system
• Responsible in managing customer escalation by working closely with internal stakeholders
• Required to use existing procedures to problem solve customer escalation and follow up
• Required to maintain excellent communication and positive manner in interaction with customers and internal stakeholders
• Required to adhere to business, operation procedures and financial policy

• Strong communication skill - written and spoken (Ability to Use Positive Language)
• Knowledge of product or service
• Strong spoken and written English
• Additional language skill - for multiple region support
• SAP/CRM/ Supply chain process knowledge

• Applies general knowledge of business developed through education or past experience

• No supervisory responsibilities; accountable for developing technical contribution

• Ability to understand customer issue, research through Applied Material processes and work with relevant team to resolve the request

• Positive customer experience towards Applied Material support and services.
• Strong support help customer retention

• Exchanges straightforward information, asks questions and checks for understanding

• "One Stop Shop" for customers for any type of Services requests. This includes: Total Kit Management (TKM) Service Agreement Customers, On Demand Customers or Labor dispatch.
• Face of Applied Materials for 24x7 call center support.
• Responsible for resolving customer issue from beginning to end.
• Works with internal organizations to resolve customer request, including, but not limited to: Field engineer, Logistics, Order Fulfilment, Marketing, Sales and internal organization.
• Must have order management support experience
• Must have SAP/CRM/ Supply chain process knowledge