Manager, Physical Security Systems Operator - EPIC and Lab Security

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Salary:
$128,000.00 - $176,000.00

Location:
Santa Clara,CA

You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

The Applied Materials Global Security Organization (GSO) is hiring an EPIC Physical Security Systems Control Room Operator to work within the Global Physical Security EPIC center, GSOC, and Lab Security team. Core focus would be to Operate and monitor enterprise physical security systems within the Global Physical Security EPIC Center, and lab environments; ensure timely alarm response, optimal system use, audit readiness, and alignment with EPIC's business and security goals through close coordination with GSOC, GIS/GWI, Facilities, and regional stakeholders. This position will work with EPIC operations, security operations team, and various stakeholders from IT and Facilities to assist in the daily operations of the physical security systems and technologies, alarms monitoring and response, optimal security systems usage, and ensure alignment with EPIC's business and security goals. The role includes local coordination with the GIS/GWI project management and break-fix teams for scheduling, tracking, and troubleshooting of the physical security related systems to ensure high levels of availability. Additionally, this role will oversee the day-to-day security systems within the EPIC center and other labs. Strategic oversight of multiple business requests with a strong focus on physical security operations, and management is an essential function of this role.

As a key member of the Global Lab Physical Security Strategy and EPIC center and lab team the candidate will possess deep expertise in:

• Track implementation/installation and day-to-day functions of physical security systems, solutions and guard force.

• Implementing Applied's physical security systems standards.

• Conducting security systems assessments and audits.

• Understanding the security threat landscape, business risk, and IP protection

• Control Room Operations:

• Coordinate with GSOC and Monitor alarms, events, and analytics; triage and dispatch per SOPs and runbooks.

• Maintain real-time situational awareness for EPIC and labs; escalate incidents to SecOps and GSOC.

• Track and log incidents, responses, and outcomes in approved platforms (e.g., ServiceNow/Resolver).

• Systems Operation & Administration (User/Operator Focus)

• Operate Access Control Systems (ACS): badge events, door/reader health, schedules, access levels (operator-level changes; admin by change control).

• Operate Video Management Systems (VMS): live monitoring, evidence export, analytics review (loitering, intrusion, tailgating).

• Use RTLS tools to support cleanroom/EPIC movement tracking; reconcile tracking gaps and data quality.

• Monitor perimeter technologies: smart lighting states, LPR camers, Video AI, turnstiles, etc.

• Operate visitor/contractor workflows, check-in/check-out compliance, badge provisioning coordination.

• Lab Entry Control technologies like metal detectors, X-Ray machines, facial recognition, tailgating alarms, etc.

• Alarm Monitoring & Incident Response

• Acknowledge alarms/events, verify via VMS/analytics, dispatch guard force, document actions.

• Apply dual-factor/MFA policies in high-IP zones (facial recognition + badge when applicable).

• Coordinate response to critical alarms (forced door, duress, tamper, system health), tailgating, loitering, intrusion attempts, etc. with GSOC and local SecOps.

• Training & Documentation: Maintain and update operator SOPs, quick guides, floor plans, and runbooks. Train guards/control room operators on system use, alarm triage, and evidence handling.

• Partner with business units, facilities, and Global Information Systems to understand operational needs and risk profiles. Address security vulnerabilities and protect critical IP, personnel, and assets at EPIC and labs.

• Serve as the strategic SME and advisor for physical security operations across the EPIC center and other lab business operations, aligning solutions with business priorities, standards, and site tiering models.

• Lead EPIC and lab cross-functional collaboration with regional Security Operations, local (PSSM) project management team, GIS/IT, LCO (legal), and GWI/Facilities to ensure cohesive deployment of security systems.

• Compliance, Privacy & EHS: Adhere to privacy policies for video/RTLS data; apply least-privilege access. Follow cleanroom protocols and EHS requirements in labs; coordinate safe access with Facilities.

• Partner with internal and external stakeholders like GIS PST, GWI, security technology vendors, local security integrators to ensure day-to-day operations and security systems are not interrupted.

• Review physical security system designs for EPIC and lab projects, ensuring compliance with Applied's Global Security Design and Scoping Standards.

• Engage with vendors and internal stakeholders to track end-to-end completion of EPIC and lab security controls.

• Support GSO site lab security audits/assessments regionally, identifying gaps in physical security systems and working with stakeholders from security operations and PSSM to remediate findings.

• Ensure all implemented systems meet regulatory, corporate, and industry standards for physical security and data protection.

• Bachelor's or Associates degree required; Equivalent combination of education and experience will be considered.

• Professional certifications such as ASIS CPP, PSP, or relevant security technology user level certifications (e.g., C•CURE, Avigilon) strongly preferred.

• 8-12+ years of progressive experience in physical security management and security technology, GSOC or local SOC monitoring and response expertise, security alarms optimzation, response management and escalations, including general awareness about systems design, integration, and lifecycle management.

• 5-10 years in a SOC/control room or enterprise physical security operations role.

• Semiconductor/cleanroom or high-IP lab environment experience strongly preferred.

• Proven track record in operating and monitoring enterprise-level physical security systems, including IP-based video surveillance, access control, intrusion detection, and advanced analytics.

• Hands-on experience with operating platforms such as C•CURE and Avigilon, and familiarity with operating emerging technologies like AI-driven analytics, robotics, and security automation.

• Demonstrated ability to develop and enforce security system operations include guard force expectations, supporting evidence needed for investigations, and security alarm response

• Customer focused with deep operating, monitoring, and response expertise in physical security systems (ACS, VMS, IDS) and security operations.

• Alarm triage, clear communication/dispatch, incident documentation.

• Cleanroom protocols and access interlocks (lab safety & contamination controls).

• Strong business and physical security acumen to align security solutions with organizational objectives and risk profiles.

• Exceptional stakeholder engagement and cross-functional collaboration skills, including working with IT, Facilities, and external partners.

• Prioritization under pressure; 24/7 SOC discipline and handover quality.

• Advanced analytical and problem-solving abilities.

• Project and program management proficiency.

• Excellent communication and presentation skills for senior management-level reporting and influencing.

• High level of proficiency in Microsoft Suite, ServiceNow, Smartsheet, and security design tools (e.g., SiteOwl, Avigilon, Axis, IPVM, CAD, etc.).

• Ability to travel regionally up to 10%-20%.