IT Operations Manager

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location:
Bundang,KOR

You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

The IT Operations Manager oversees the delivery of high-quality IT operational services to ensure stable business operations and strong end-user experience. This role is accountable for service performance, cost control, vendor and asset management, and continuous improvement, and serves as a key liaison between regional sites and global IT teams.

Key Responsibilities

IT Operations & Service Governance

• Oversee day-to-day IT operations in alignment with IT service management processes and SLAs.
• Track service performance and user satisfaction; manage escalations and follow up on tickets with negative feedback.
• Lead root-cause analysis for incidents and recurring issues and drive corrective and preventive actions.
• Represent IT Operations in management forums and architecture-related discussions, providing operational input and risk considerations.

• Support regional business ramp-up by ensuring IT operational readiness
• Coordinate and support global IT projects, including local resource coordination, user communications, and testing support.
• Communicate clearly with end users and stakeholders, setting expectations and providing timely updates as needed.

• Own end-to-end IT asset management for end-user devices
• Forecast annual asset demand and manage budget utilization to support business growth and refresh cycles.
• Plan and execute device refresh and lifecycle management in line with global standards and compliance requirements.

• Manage and monitor IT operational spending to ensure cost efficiency and transparency.
• Forecast and track IT operating budgets and contract costs, providing regular status updates to stakeholders.
• Manage vendors and contracts, including invoice processing and tracking, to ensure service quality and contractual compliance.

• Initiate and deliver IT Operations Continuous Improvement Programs (CIPs) to improve service quality and efficiency.
• Drive operational optimization, standardization, and process improvements across the local IT environment.
• Maintain operational documentation and ensure effective knowledge transfer to deskside and support teams.

• Oversee the deskside support team by coordinating closely with Deskside Support Lead and periodically monitoring service quality.
• Work in strong partnership with IT SMEs, including IT Project Managers, Application Managers, and Network Engineers, to ensure timely achievement of project objectives
• Function as the central point of contact for IT inquiries and incidents, ensuring seamless coordination with the appropriate teams and focal points

• Bachelor's degree in IT or a related field.
• Minimum 5-8+ years of experience in IT operations, IT service management, or related roles.
• Strong knowledge of IT service management, operational governance, and IT asset management.
• Proven experience in vendor management, contract management, and budget tracking.
• Experience with AV systems, Network devices/cabling is a plus.
• Excellent communication and leadership skills; ability to lead and motivate cross-functional teams.
• Ability to work effectively in a global, cross-functional environment with diverse stakeholders.
• Korean & English proficiency is necessary (written and verbal) to collaborate with local & global teams.

• ITIL
• PMP or equivalent project management certification