[IT Customer Engineer] Tool Computing & Server Infrastructure for PDC

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world's technology.

What We Offer

Location:
Icheon-Godam,KOR

You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Key Responsibilities

1. Tool Computing Systems Support

• Troubleshoot and resolve computing infrastructure issues impacting semiconductor manufacturing equipment.
• Respond to and recover from system incidents affecting tool operations.
• Support the stable operation of customer production environments.
• Collaborate with internal technical teams and external vendors to resolve complex technical issues.

• Operate and maintain enterprise IT infrastructure environments.
• Administer virtualization, container platforms, storage, and network systems.
• Perform system monitoring and preventive maintenance activities.
• Support hardware replacement, server recovery, and system restoration.
• Assist with new system deployment, installation, and upgrade projects.

• Conduct root cause analysis and implement corrective and preventive actions.
• Provide technical support and guidance to engineering teams.
• Drive operational process improvements and system reliability enhancements.
• Utilize technical documentation and continuously develop technical expertise.

• IT Troubleshooting and Root Cause Analysis
• Windows and Linux Server Administration
• VMware Virtualization Platform Administration
• Kubernetes (Container Platform) Administration
• Network Troubleshooting and Problem Resolution
• Enterprise Storage Administration
• Server Hardware Maintenance and Recovery
• System Monitoring and Log Analysis
• Technical English Proficiency
• Self-Directed Learning Capability