IT Application Solution Management - Kinaxis Maestro

Key responsibilities:

• Kinaxis Maestro (Formerly Rapid Response) application analytics
• Expertise in authoring role in Kinaxis Maestro application ie developing workbooks with advanced features like composite workbooks, scorecards and dashboards along with scripting.
• System integration knowledge to connect with other enterprise systems with Kinaxis Maestro application.
• Serve as an interface with a customer sub-group within a business unit or functional area such as Sales, Operations, Engineering, Service and Finance for the purpose of business technology alignment, solution discovery, service management, project portfolio management and relationship management.
• Analyzes business requirements or issues, converts analysis to functional specifications, and designs solutions to meet cross functional business requirements or resolve issues. Perform and document software application configuration, prepare and execute testing scenarios and scripts (unit, integration, performance, regression acceptance) and data conversions.
• Provides business application functional support services to meet performance, availability, customer service level agreement, and customer satisfaction targets. Monitors specific IT systems or set of systems for availability, performance and capabilities and reports anomalies through predefined process. Oversees and/or completes root cause analysis and resolution of complex outages or incident trends working with infrastructure and technical teams, support providers and application vendors. Recommends and executes required corrective actions. Participate in evaluation and recommendation of patches, point releases, major upgrades and new systems.
• Delivers project and support services in area of responsibility within allocated budget. May be responsible for development of budgets for small to mid size projects and/or for timely renewal of maintenance and subscription contracts.
• Adheres to and guides junior staff and contingent workers to adhere to GIS project management, software application development, testing, service management, change management, RCA and other relevant processes, standards, governance and controls. May manage execution of sox controls and testing, and support internal and external audits.
• Plan and manage small to medium sized business application projects to ensure effective and efficient execution in line with guardrails of scope, timeline, budget and quality. May serve as a team lead on a larger, complex project.
• Oversees/manages contingent workers performing project and/or support services. Responsible for the selection, on boarding and off boarding of contingent workers in a timely manner. Mange contingent worker project/task assignments and ensure work product quality. Approves contingent worker time sheets/cost.

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
• Candidate should have a minimum of 3-4 years of Kinaxis Rapid Response application development.
• Good knowledge on the core RR authoring and analytics.
• Should have expertise in developing workbooks using advanced features like composite workbooks, Scorecard and Dashboards
• Should have worked in defining alerts, automation chains, scheduled tasks. Knowledge on Scripting and interfacing with external application using WebAPI
• Knowledge and Experience in SAP PP module is advantage.
• Basic domain knowledge of Demand Planning, Supply Planning, Inventory planning and Capacity Planning with constraints and yields is good to have for this role.
• System integration knowledge to connect with other enterprise or stand-alone systems (interfaces, connections, imports, exports)
• RR tool knowledge on resources like workbooks, Automation Tasks, Forms and Scripts, Dashboards and Widgets.
• RR analytical knowledge (Netting, CTP, FLP etc.,) and the knowledge of Attribute Based Planning in RR.
• Good Programming skills with adequate knowledge on PL/SQL programming and Java

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements.
• Should be Self driven/task oriented individual who is capable of completing the tasks with no/minimal supervision.

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.

• Explains difficult or sensitive information; works to build consensus.
• Should be a team player who is open to work with the support team occasionally for resolving complex/ageing tickets in addition to the project/Enhancement work.