IT Application and Service Management
2 days ago• Singapore
Who We Are
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
What We Offer
Location:
Singapore,SGP
You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.
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At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Key Responsibilities
Oversees support services to GIS customers for specific IT service or set of services. Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction.
Completes root cause analysis of outages or incident trends (often working with managed services partner). Approves preventative actions
Using monitoring data analysis of specific IT service or set of services for availability and performance, develops plans to implement recommendations to improve or change technology.
Manages complex problems and outages which are escalated from other team members. Services as technical subject matter expert.
Configures IT technology and executes complex changes while following standard operating procedures and change/release management policies.
Works with vendors and management to develop plans for the life cycle of the product
Ensure that service/product is meeting customer needs and initiates training, documentation and marketing to improve full value of the service/product is realized.
Represent IT Service for change management and enterprise architecture discussions.
Functional Knowledge
- Demonstrates depth and/or breadth of expertise in own specialized discipline or field
Business Expertise
- Interprets internal/external business challenges and recommends best practices to improve products, processes or services
Leadership
- May lead functional teams or projects with moderate resource requirements, risk, and/or complexity
Problem Solving
- Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions
Impact
- Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies
Interpersonal Skills
- Communicates difficult concepts and negotiates with others to adopt a different point of view
- Should have 8 - 10 years of experience in SAP EWM module and at least 2 end to end implementation experience.
- Experience in designing complex warehouse setup, solutions evaluation, validation, and deployment.
- Key areas of expertise - Inbound, outbound, replenishment, physical inventory, warehouse automation & RF functionality.
- Sound knowledge on EWM-PP, EWM-QM and EWM-SD process integration. Nice to have MES system integration knowledge.
- Vast experience and knowledge on interfaces, should have experience on EDI/IDOC communications between SAP & Non-SAP systems
- Extensive work experience in Logistics Execution (LE) Module includes Shipping Points, Routes, Leg Determinations, Shipping Point Determination, Picking, Packing.
- Thorough understanding of industry best business practices and business requirements to effectively use the functionality of SAP WM / EWM Modules.
- Partnering with key Business and IT stakeholders to outlay the global design of Extended Warehouse Management and delivery of the design globally.
- Provide system support and maintenance with standards and process set within the Services Delivery model
- Proven problem-solving, analytical thinking and working effectively in cross-functional teams.
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 10% of the Time
Relocation Eligible:
No
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Client-provided location(s): Singapore
Job ID: Applied_Materials-R2616928
Employment Type: FULL_TIME
Posted: 2026-04-15T20:18:42
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA With Employer Contribution
- HSA With Employer Contribution
- Health Reimbursement Account
- FSA
- HSA
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
- Fertility Benefits
- Adoption Leave
- Non-Birth Parent or Paternity Leave
- Adoption Assistance Program
- Family Support Resources
- On-site/Nearby Childcare
Work Flexibility
- Flexible Work Hours
- Work-From-Home Stipend
Office Life and Perks
- On-Site Cafeteria
- Commuter Benefits Program
- Casual Dress
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Unlimited Paid Time Off
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Stock Purchase Program
- 401(K)
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Access to Online Courses
- Internship Program
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Shadowing Opportunities
Diversity and Inclusion