Global Product Support (GPS) Engineer

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location:
Rehovot,ISR

You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

We are looking for a highly talented engineer to join our Global Product Support (GPS) team.
Our team's responsibilities include:

• Developing and maintaining expert‑level knowledge of our product line
• Leading complex and systematic escalations together with R&D
• Delivering knowledge and methodologies from PDC to Applied Materials customer engineers worldwide, ensuring improved tool health, performance, and stability
• Representing the voice of the field in all R&D discussions and activities
• Developing new procedures and Best Known Methods (BKMs) to support new products
• Creating and maintaining procedures for installation, calibration, troubleshooting and maintenance

• Provides expert-level support for semiconductor metrology tools
• Works closely with R&D owners on assigned technical projects
• Acts as an intermediary between customers and development teams by providing technical support, documentation, and expertise to field engineers troubleshooting

• Create and maintain hardware and service procedures for field use
• Participate in R&D development cycles and ensure all field aspects and serviceability requirements are incorporated
• Solve technical problems using established procedures, engineering judgment, and accumulated field experience
• Analyze information and apply best-known practices to make decisions and support escalations

• B. Sc. in Electrical /Mecanical other relevent technology field
• 0-2 years of experience
• Strong conceptual knowledge of engineering theories, practices, and procedures within your discipline
• Ability to apply general business understanding from prior experience or education
• Strong interpersonal skills: clear communication, asking questions, validating understanding
• A proactive, dedicated approach; team player; motivated to expand technical knowledge and drive data‑based decisions
• Ability to work within standardized procedures to meet deadlines and team objectives