DSM Service Manager - (M3) - (TSMC Global acct.)

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location:
Hsinchu,TWN, Kaohsiung,TWN, Linkou,TWN, Taichung,TWN, Tainan,TWN

You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

This is DSM Service Manager who will take long-term assignment for TSMC Global Account in US Arizona. Travel Rate: 90%.

Business Environment

Applied Materials AGS (Applied Global Services) Business Unit is responsible for driving our business of equipment installation and warranty extension management, as well as maintenance support, refurbishment, and upgrades. Our AGS team partners closely with key customers in Taiwan to solve manufacturing challenges and enhance equipment productivity, making us trusted business partners and contributing to consistent global revenue growth.

What You'll Do

Manages professional Customer Engineers in TSMC global account, and is accountable for the performance and results of a team within own job family. Adapts business unit, department, site or sub-function plans and priorities to address resource and operational challenges. Decisions are guided by policies, procedures and business unit, department or sub-function plan; receives guidance from manager. Provides technical guidance to employees, colleagues and/or customers.

Key Responsibilities

• Represent Applied's values and meet TSMC's expectations with responsiveness and technical professionalism.
• Foster strong collaboration across global CE teams (Japan/USA/Europe/Taiwan), promoting mutual respect and unified customer engagement.
• Support and coach regional CE teams constructively; focus on improvement rather than criticism.
• Build trust and alignment with local and global stakeholders, acting as one team with one voice to the customer.
• Strengthen customer relationships through proactive communication and engagement.
• Lead and develop CE team members through career planning, coaching, and performance feedback.
• Provide regular updates on business status, team changes, and product developments.
• Collaborate with Product Divisions to ensure effective technical support and training.
• Support mentoring and recognition programs to enhance team development.
• Participate in account planning and provide strategic support for system sales and service.
• Lead system installation planning and customer coordination to ensure smooth execution.
• Drive continuous improvement and margin enhancement initiatives aligned with customer needs.

• Over 7 years of experience in the semiconductor industry, including at least 2 years in people management or leadership roles
• Proven hands-on experience with DSM products
• Prior experience supporting TSMC as a key customer
• Strong bilingual communication skills in English and Chinese (spoken and written)