Customer Quality Engineer - (E5)

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location:
Hsinchu,TWN

You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

• Demonstrates depth and/or breadth of expertise
  Designs and creates new and innovative methods for training delivery and lesson plans for others to follow
  Ancipates challenges and proactively takes steps to address issues
  Create a Quality COE to train and develop the field organization
  Works independently and in complex situations.
• Develop guidelines for managing the customer escalation process
  Able to communicate and work with cross-functional teams to address product issues across multiple functional areas (software, mechanical, electrical)
  Anticipate different customer reactions and tailor my approach
• Develop new methods for others to use to capture the voice of the customer during quality reviews
  Implement new solutions to fill gaps in performance
  Identify new Key Performance Indicators (KPIs) to be measured against in complex situations.
• Develop Best Known Methods (BKMs) for how to drive closure to critical field issues and how to avoid the specific issue in the future

• Regarded as the technical expert in their particular field
• Demonstrates in-depth and/or breadth of expertise in own discipline and broad knowledge of other disciplines within the function

• Anticipates business and regulatory issues; recommends product, process or service improvements

• Leads projects with notable risk and complexity; develops the strategy for project execution

• Solves unique and complex problems with broad impact on the business; requires conceptual and innovative thinking to develop solutions

• Impacts the direction and resource allocation for program, project or services; works within general functional policies and industry guidelines

• Communicates complex ideas, anticipates potential objections and persuades others, often at senior levels, to adopt a different point of view